Sets out the minimum standards under which a licensed electricity retailer may retail electricity.
Amendments to the Electricity Retailer Code of Conduct
1. Amendments to introduce formal requirements for a Consumer Complaints Response Process for Energy Retailers. These amendments came into force on February 1, 2020 (EB-2016-0179, EB-2018-0335). More information | February 1, 2020 version (pdf)