OEB Consumer Complaint Response Process

Case number
EB-2016-0179
Launched
Sector
Electricity
Natural Gas
Status
Active
Details

The OEB has commenced a new initiative to introduce requirements that Regulated Entities must follow when responding to a consumer complaint that has been received by the OEB and forwarded to the Regulated Entity for response.

Updates
Updates
Date Issue / Document
August 26, 2016

The OEB has received the following submissions on the proposed Amendments:

July 22, 2016

The OEB has issued a Notice of Proposal to amend various Rules and Codes to introduce formal requirements for a Consumer Complaint Response Process for Regulated Entities.

Comments on the Notice are welcome by August 19, 2016.