The OEB has commenced a new initiative to introduce requirements that Regulated Entities must follow when responding to a consumer complaint that has been received by the OEB and forwarded to the Regulated Entity for response.
|Date||Issue / Document|
|August 26, 2016||
The OEB has received the following submissions on the proposed Amendments:
|July 22, 2016||
The OEB has issued a Notice of Proposal to amend various Rules and Codes to introduce formal requirements for a Consumer Complaint Response Process for Regulated Entities.
Comments on the Notice are welcome by August 19, 2016.