We protect Ontario’s energy consumers in many ways.
Ever felt pressured by an electricity retailer or natural gas marketer trying to sell you an energy contract on your doorstep? Got an issue with your local utility or metering company that you haven’t been able to resolve? We make rules to protect you that all licensed energy retailers in Ontario must follow.
- See the current rules for companies selling energy contracts and the new laws that will further protect you.
- See what natural gas and electricity utilities can and can’t do when it comes to security deposits and disconnections.
- If you have an issue that you can’t resolve with your energy retailer, submit a complaint.
- See the top consumer complaints when it comes to Ontario’s energy retailers.