For general enquiries about the Ontario Energy Board, please visit our contact page. 

If you wish to make a complaint about a utility or energy retailer, please visit our complaints page.

Compliance and other regulatory enquiries

If you are an energy market participant or other interested party and would like to raise an issue, seek guidance regarding policy or regulatory obligations, or forward an allegation of non-compliance activity, please contact us:

Online:

Use the form at the bottom of the page.

Email: 

IndustryRelations@oeb.ca  
Include the following:

  • Full contact information
  • Subject - i.e. Accounting, Applications, Filings, Licensing, Rates/Charges, Reporting Requirements etc.
  • Specific details
  • Supporting documents  

By clearly describing the circumstances and providing the background information, we are able to provide a complete response in a faster period of time.

Telephone: 

Information officers are available to serve you in English or French from Monday to Friday, 8:30 a.m. to 5:00 p.m. (Eastern Time).

1-877-632-2727 (toll-free within Ontario)
416-314-2455 (within Greater Toronto Area or from outside Canada)

Regulatory information

For enquiries about regulatory proceedings, case filings and submissions, email Registrar@oeb.ca

Media enquiries

For media enquiries please call 416-544-5171 or email oebmedia@oeb.ca.

Website/technical enquiries

For technical enquiries or feedback about the OEB website email Webmaster@oeb.ca

Accessibility enquiries

If you have any questions regarding accessibility at the Board, require documents in an alternate format, or wish to provide any feedback regarding the manner in which the Board provides its services to people with disabilities, please contact AODA@oeb.ca.

Online industry contact form