Distribution System Code (DSC) Amendments - Section 4.2.1 re: disconnection

Case number
RP-2003-0203
Launched
Sector
Electricity
Status
Archived
Details

In order to enhance public safety in circumstances where a distributor disconnects a customer, the OEB has amended the Distribution System Code by adding the following sections:

4.2.1.1 Without limiting the generality of the foregoing, prior to disconnecting a property for non-payment, a distributor shall provide to any person that, according to the distributor’s Conditions of Service, receives notice of the disconnection:

(a) the Fire Safety Notice of the Office of the Fire Marshal; and

(b) any other public safety notices or information bulletins issued by public safety authorities and provided to the distributor, which provide information to consumers respecting dangers associated with the disconnection of electricity service.

4.2.1.2 A distributor shall include a copy of the notices or bulletins referred to in s.4.2.1.1 along with any notice of disconnection that is left at the property at the time of actual disconnection for non-payment.

Only section 4.2.1 of the Code is affected by the Amendment.

Updates

Date Issue / Document
September 9, 2004

The OEB issues its amended Distribution System Code and makes available the Fire Safety Notice of Office of the Fire Marshal.

April 13, 2004

The OEB will on amend the Distribution System Code September 9, 2004 by adding a section that will require distributors to provide customers with standard safety information upon disconnection for non-payment.

March 22, 2004

The OEB has reviewed the submissions received and has made a number of changes to the proposed amendments.

December 4, 2003

In order to enhance public safety in circumstances where a distributor disconnects a customer, the OEB is proposing to amend the Distribution System Code: