Retail Compliance Plan

Case number
--
Launched
Sector
Electricity
Natural Gas
Status
Archived
Details

The Retail Compliance Plan (RCP) was created to verify that licensed electricity retailers and natural gas marketers are in compliance with their legal and regulatory obligations pertaining to consumer protection as set out in the Ontario Energy Board Act, 1998, the regulations made under that Act and the Board’s regulatory instruments.  

The RCP is expected to: promote effective oversight of the energy retail sector; increase licensee compliance; contribute to a better understanding of industry trends and best practices in relation to the business practices and processes of licensees operating in the energy retail markets; and provide the Board with improved statistical data and reporting.

Updates

Date Issue / Document
August 11, 2009

The Board has released the Retail Compliance Plan Staff Report. The purpose of the RCP was to review compliance by licensed electricity retailers and natural gas marketers with the consumer protection provisions of the Ontario Energy Board Act, 1998, regulations and Board Codes. As well, the RCP staff report is intended to provide guidance to electricity retailers and natural gas marketers in relation to compliance with their various legal and regulatory obligations.