Enforcement proceedings

The objective of the OEB’s Enforcement Process is to hold accountable persons who breach their statutory or regulatory duties.

The OEB must issue a Notice of Intention to Make an Order (a “Notice”) which sets out the reasons for the proposed order and advises that the person may, within 15 days, give notice requiring the OEB to hold a hearing. The OEB may make an order if no notice requiring a hearing is given. The OEB is not bound by the proposed action in the Notice.

A person may give the OEB a written assurance of voluntary compliance which has the same force and effect as an order of the OEB.

This page sets out (1) Notices issued by the OEB and orders issued pursuant to those Notices, whether or not the OEB is required to hold a hearing; and (2)  Assurances of Voluntary Compliance.

Inspections

Issue

Description and documents

Updated on

Review of Handling of Ontario Power Generation Inc. Rebate Funds by Electricity Licensees

The OEB recently undertook a review of the handling of Ontario Power Generation Inc. rebate (OPG Rebate) funds by electricity distributors and electricity retailers. That review has now been completed.

A number of electricity licensees provided information to support the OEB’s review, and did so under Part VII (“Inspectors and Inspections”) of the Ontario Energy Board Act, 1998. Although details of individual reviews must remain confidential, the OEB considers it appropriate to provide all electricity distributors, electricity retailers and other interested parties with an overview of the OEB’s review process and the results on an aggregated basis.

Letter re: Review of Handling of Ontario Power Generation Inc. Rebate Funds by Electricity Licensees (pdf)

 

Enforcement proceedings

Timestamp Date Initiated Licensee Case no. Description and Documents Date Updated
1487221200 Williams Operating Corporation EB-2017-0088

The OEB has accepted an Assurance of Voluntary Compliance from Williams Operating Corporation. The Assurance responds to non-compliance related to operation in the wholesale market without a licence. 

1486616400 Planet Energy (Ontario) Corp. EB-2017-0007

The OEB gave written notice to Planet Energy (Ontario) Corp. that it intends to make an order for compliance and payment of an administrative penalty as it is alleged that Planet Energy has engaged in unfair practices and breached the Energy Consumer Protection Act, 2010 and associated codes and regulations.

1486616400 Summitt Energy Management Inc. EB-2017-0005

The OEB has accepted an Assurance of Voluntary Compliance from Summitt Energy Management Inc. The Assurance responds to non-compliance related to the retraining of a salesperson

1485925200 Ensqr Corp. EB-2016-0380

The OEB gave written notice to Ensqr Corp. that it intends to make an order revoking the licence related to non-compliance with the requirements of the Assurance of Voluntary Compliance it entered into on August 2, 2016. The Assurance related to non-compliance of section 5.3.1 of the Unit Sub-Metering Code in regards to the necessary preparations required to support the OESP.

1476763200 SNC-Lavalin Operations & Maintenance Inc. EB-2016-0282

The OEB has accepted an Assurance of Voluntary Compliance from SNC-Lavalin Operations and Maintenance Inc. The Assurance responds to non-compliance related to the operation of a generation facility without a licence. 

1467086400 Ensqr Corp. EB-2016-0200

The OEB gave written notice to Ensqr Corp. that it intends to make an order against Ensqr for compliance as well as the payment of an administrative penalty. The allegations concern Ensqr’s non-compliance with its licence conditions and obligations under the Unit Sub-Metering Code.

1466654400 Niagara Peninsula Energy Inc. EB-2016-0180

The OEB has accepted an Assurance of Voluntary Compliance from Niagara Peninsula Energy Inc. The Assurance responds to non-compliance related to the Tariff of Rates and Charges set out in the Niagara Peninsula Energy Inc. Rate Order.

1449637200 Olameter Inc. EB-2015-0330

The OEB has accepted an Assurance of Voluntary Compliance from Olameter Inc. The Assurance responds to non-compliance related to the Ontario Energy Board Act, 1998 and supporting regulatory instruments.

1422939600 Freepoint Commodities LLC EB-2015-0019

The Board gave written notice to Freepoint Commodities LLC concerning the non-payment of their annual licence fee. The Board intends to make an order revoking the licence.

1421989200 EnWin Utilities Ltd. EB-2015-0011

The Board has accepted an Assurance of Voluntary Compliance from EnWin Utilities Ltd. The Assurance responds to non-compliance related to the Standard Supply Service Code and the Ontario Clean Energy Benefit Act, 2010 and supporting regulatory instruments.

1416891600 Sunwave Gas & Power Inc. EB-2014-0259

The Board has accepted an Assurance of Voluntary Compliance from Sunwave Gas & Power Limited. The Assurance responds to non-compliance related to the Energy Consumer Protection Act, 2010 and supporting regulatory instruments.

1414382400 Summitt Energy Management Inc. EB-2014-0308

The Board has accepted an Assurance of Voluntary Compliance from Summitt Energy Management Inc. The Assurance responds to non-compliance related to the Energy Consumer Protection Act, 2010 and supporting regulatory instruments. 

1414382400 Active Energy Inc./Active Energy Corp. EB-2014-0309

The Board has accepted an Assurance of Voluntary Compliance from Active Energy Inc. / Active Energy Corp. The Assurance responds to non-compliance related to the Energy Consumer Protection Act, 2010 and supporting regulatory instruments. 

1397534400 Active Energy Inc./Active Energy Corp. EB-2013-0394

The Board has accepted an Assurance of Voluntary Compliance from Active Energy Inc. and Active Energy Corp. The Assurance responds to non-compliance related to the Energy Consumer Protection Act, 2010 and supporting regulatory instruments.

1396584000 Just Energy Ontario L.P. EB-2013-0393

The Board has accepted an Assurance of Voluntary Compliance from Just Energy Ontario L.P. The Assurance responds to non-compliance related to the Energy Consumer Protection Act, 2010 and supporting regulatory instruments.

1391403600 Sunwave Gas & Power Inc. EB-2013-0384

The Board has accepted an Assurance of Voluntary Compliance from Sunwave Gas & Power Inc. The Assurance responds to non-compliance related to the Energy Consumer Protection Act, 2010 and supporting regulatory instruments. 

1386738000 Summitt Energy Management Inc. EB-2013-0386

The Board has accepted an Assurance of Voluntary Compliance from Summitt Energy Management Inc. The Assurance responds to non-compliance related to the Energy Consumer Protection Act, 2010 and supporting regulatory instruments. 

1386219600 Just Energy Ontario L.P. EB-2013-0385

The Board has accepted an Assurance of Voluntary Compliance from Just Energy Ontario L.P. The Assurance responds to non-compliance related to the Energy Consumer Protection Act, 2010 and supporting regulatory instruments. 

1384405200 Just Energy Ontario L.P. EB-2013-0392

The Board gave written notice to Just Energy Ontario LP that it intends to make an order to comply and pay an administrative penalty concerning allegations of non-compliance related to the Energy Consumer Protection Act, 2010 and supporting regulatory instruments.

1378267200 Energhx Green Energy Corporation EB-2013-0318

The Board gave written notice to Energhx Green Energy Corporation concerning allegations of non-compliance related to the Ontario Energy Board Act, 1998. The Board intends to make an order revoking Energhx’s electricity retailer and gas marketer licences.

1357102800 Just Energy Ontario L.P. EB-2012-0443

The Board has accepted an Assurance of Voluntary Compliance by Just Energy Ontario L.P. The Assurance responds to non-compliance related to the Energy Consumer Protection Act, 2010 and supporting regulatory instruments.

1355893200 morEnergy Savings Corp. / Blue Power Distributed Energy Corp. EB-2012-0359

The Board gave written notice to morEnergy / Blue Power concerning allegations of non-compliance related to the Energy Consumer Protection Act, 2010 and supporting regulatory instruments. The Board intends to make an order requiring morEnergy / Blue Power to comply and to pay an administrative penalty. The Board also intends to make an order suspending or revoking morEnergy / Blue Power’s gas marketer and electricity retailer licences. The Board has also issued an Interim Order for immediate compliance. 

1343275200 morEnergy Savings Corp. and Blue Power Distributed Energy Corp. EB-2012-0282

The Board gave written notice to morEnergy/Blue Power concerning allegations of non-compliance related to the Energy Consumer Protection Act, 2010 and supporting regulatory instruments. The Board intends to make an order requiring morEnergy/Blue Power to comply and to pay an administrative penalty.

1342670400 Canada Energy Wholesalers Ltd. EB-2012-0279

The Board has accepted an Assurance of Voluntary Compliance by Canada Energy Wholesalers Ltd. The Assurance responds to non-compliance related to the Energy Consumer Protection Act, 2010 and supporting regulatory instruments.

1342670400 GreenPlus Points Inc. EB-2012-0308

The Board gave written notice to GreenPlus Points Inc. concerning the non-payment of their annual licence fee. The Board intends to make an order revoking the licence.

1342670400 Thunder Bay Fine Papers Inc. EB-2012-0309

The Board gave written notice to Thunder Bay Fine Papers Inc. concerning the non-payment of their annual licence fee. The Board intends to make an order revoking the licence.

1341892800 Access Gas Services (Ontario) Inc. EB-2012-0278

The Board gave written notice to Access Gas concerning allegations of non-compliance related to the Energy Consumer Protection Act, 2010 and supporting regulatory instruments. The Board intends to make an order requiring Access Gas to comply and to pay an administrative penalty.

1341892800 Energhx Green Energy Corp. EB-2012-0280

The Board gave written notice to Energhx concerning allegations of non-compliance related to a condition of its licence certifying it complies with the requirements of the Energy Consumer Protection Act, 2010 and supporting regulatory instruments. The Board intends to make an order suspending Energhx’s licence.

1341892800 Hudson Energy Canada Corp. EB-2012-0281

The Board gave written notice to Hudson Energy concerning allegations of non-compliance related to the Energy Consumer Protection Act, 2010 and supporting regulatory instruments. The Board intends to make an order requiring Hudson Energy to comply and to pay an administrative penalty.

1341892800 Onit Energy Ltd. EB-2012-0283

The Board gave written notice to Onit Energy concerning allegations of non-compliance related to the Energy Consumer Protection Act, 2010 and supporting regulatory instruments. The Board intends to make an order requiring Onit Energy to comply and to pay an administrative penalty.

1316491200 Direct Energy Marketing Limited EB-2011-0347

The Board has accepted an Assurance of Voluntary Compliance by Direct Energy. The Assurance responds to a Board staff inspection of Direct Energy’s business practice in calculating early termination fees.

1314244800 Active Energy Inc./Active Energy Corp. EB-2011-0306

The Board gave written notice to Active Energy concerning allegations of non-compliance related to the Energy Consumer Protection Act, 2010 and supporting regulatory instruments. The Board intends to make an order requiring Active Energy to comply, to pay an administrative penalty, and to suspend activities to enter into and renew contracts until the identified non-compliances have been remedied.

1314244800 Ag Energy Co-operative Ltd. EB-2011-0307

The Board gave written notice to Ag Energy Co-operative concerning allegations of non-compliance related to the Energy Consumer Protection Act, 2010 and supporting regulatory instruments. The Board intends to make an order requiring Ag Energy to comply, to pay an administrative penalty, and to suspend activities to enter into and renew contracts until the identified non-compliances have been remedied.

1314244800 Bullfrog Power Inc. EB-2011-0308

The Board gave written notice to Bullfrog Power concerning allegations of non-compliance related to the Energy Consumer Protection Act, 2010 and supporting regulatory instruments. The Board intends to make an order requiring Bullfrog Power to comply and to pay an administrative penalty.

1314244800 Canadian RiteRate Energy Corporation EB-2011-0309

The Board gave written notice to Canadian RiteRate concerning allegations of non-compliance related to the Energy Consumer Protection Act, 2010 and supporting regulatory instruments. The Board intends to make an order requiring Canadian RiteRate to comply and to pay an administrative penalty.

1314244800 Direct Energy Marketing Limited EB-2011-0310

The Board gave written notice to Direct Energy concerning allegations of non-compliance related to the Energy Consumer Protection Act, 2010 and supporting regulatory instruments. The Board intends to make an order requiring Direct Energy to comply and to pay an administrative penalty.

1314244800 Energhx Green Energy Corporation EB-2011-0311

The Board gave written notice to Energhx concerning allegations of non-compliance related to the Energy Consumer Protection Act, 2010 and supporting regulatory instruments. The Board intends to make an order requiring Energhx to comply, to pay an administrative penalty, and to suspend activities to enter into and renew contracts until the identified non-compliances have been remedied.

1314244800 Just Energy Ontario L.P. EB-2011-0312

The Board gave written notice to Just Energy concerning allegations of non-compliance related to the Energy Consumer Protection Act, 2010 and supporting regulatory instruments. The Board intends to make an order requiring Just Energy to comply and to pay an administrative penalty.

1314244800 morEnergy Savings Corp./Blue Power Distributed Energy Corp. EB-2011-0313

The Board gave written notice to morEnergy/Blue Power concerning allegations of non-compliance related to the Energy Consumer Protection Act, 2010 and supporting regulatory instruments. The Board intends to make an order requiring morEnergy/Blue Power to comply, to pay an administrative penalty, and to suspend activities to enter into and renew contracts until the identified non-compliances have been remedied.

1314244800 MxEnergy Canada Ltd. EB-2011-0314

The Board gave written notice to MxEnergy concerning allegations of non-compliance related to a condition of its licence certifying it complies with the requirements of the Energy Consumer Protection Act, 2010 and supporting regulatory instruments. The Board intends to make an order revoking MxEnergy’s licence

1314244800 Planet Energy (Ontario) Corp. EB-2011-0315

The Board gave written notice to Planet Energy concerning allegations of non-compliance related to the Energy Consumer Protection Act, 2010 and supporting regulatory instruments. The Board intends to make an order requiring Planet Energy to comply and to pay an administrative penalty.

1314244800 Summitt Energy Management Inc. EB-2011-0316

The Board gave written notice to Summitt Energy concerning allegations of non-compliance related to the Energy Consumer Protection Act, 2010 and supporting regulatory instruments. The Board intends to make an order requiring Summitt Energy to comply and to pay an administrative penalty.

1314244800 Superior Energy Management Electricity LP/Superior Energy Management Gas LP EB-2011-0317

The Board gave written notice to Superior Energy concerning allegations of non-compliance related to the Energy Consumer Protection Act, 2010 and supporting regulatory instruments. The Board intends to make an order requiring Superior Energy to comply and to pay an administrative penalty.

1276747200 Summitt Energy Management Inc. EB-2010-0221

The Board gave written notice to Summitt Energy concerning allegations related to unfair practices engaged in by sales agents. The Board intends to make an order requiring Summitt Energy to comply, to pay an administrative penalty, and to suspend Summitt Energy’s licence.

1249358400 Toronto Hydro-Electric System Limited EB-2009-0308

The Board gave notice to Toronto Hydro concerning allegations of non-compliance related to smart metering and smart sub-metering in new condominiums. The Board intends to make an order for compliance and to remedy contraventions that have occurred or prevent further contraventions.

1240459200 Direct Energy Marketing Limited EB-2009-0117

The Board gave notice to Direct Energy Marketing Limited concerning allegations of a sales agent making false, misleading or deceptive statements to a consumer. The Board intends to make an order requiring Universal Energy to pay an administrative penalty.

1240459200 Universal Energy Corporation EB-2009-0118

The Board gave notice to Universal Energy concerning allegations of sales agents making false, misleading or deceptive statements to consumers. The Board intends to make an order requiring Universal Energy to pay an administrative penalty.

1229922000 Summitt Energy Management Inc. EB-2009-0006

The Board gave notice to Summitt Energy concerning allegations of non-compliance related to reaffirmation practices. The Board intends to make an order requiring Summitt Energy to pay an administrative penalty.

1229922000 Universal Energy Corporation EB-2009-0005

The Board gave notice to Universal Energy concerning allegations of non-compliance related to Universal’s reaffirmation practices. The Board intends to make an order requiring Universal Energy to pay an administrative penalty.