Staff bulletins

Bulletins are issued by Board staff to provide regulated entities with information or guidance in relation to their legal and regulatory requirements or the Board’s regulatory policies. They are intended to ensure that regulated entities are aware of and understand those requirements and policies, and to promote compliance. The expectation is that the Bulletins will promote compliance, and thereby protect the interests of consumers and enhance confidence in the Ontario energy sector.

A Bulletin is a staff document and is not binding on the Board. Board Members do not formally approve Bulletins, although they do provide guidance and advice to staff as part of the Bulletin development process. Board Member involvement in the development of a given Bulletin is typically limited, and does not extend to the Board as a whole. 

While a Bulletin is not binding on regulated entities in the sense of being an “enforceable provision” unto itself, regulated entities and other stakeholders may expect that Board staff will follow the guidance or information provided in a Bulletin in the course of responding to enquiries, conducting audits and evaluating compliance or enforcement matters. 

Date Issued

Bulletin

Jan 3-17

To protect Ontario’s energy consumers and help ensure utilities are giving consumers every opportunity to avoid disconnection, the OEB has issued a letter to electricity distributors reminding them of the rules that they must follow regarding disconnecting and reconnecting a service.

Letter (pdf)

Jul 7-16

Bulletin (pdf) stating that Electric Vehicle Charging Services do not require OEB regulation. It is not a distribution activity, does not constitute retailing electricity and does not generally fall under OEB oversight.

Jun 9-15

Bulletin (pdf) provides guidance in relation to changes to the presentation of costs associated with losses on invoices that are issued to low-volume electricity consumers on retailer contracts.

Dec 3-14

Bulletin (pdf) providing clarification for suppliers on RRR Reporting Requirements in relation to the reporting of the number of consumer complaints.

Mar 19-14

Bulletin (pdf) providing guidance in relation to the applicability of the licensing exemption for small generation facilities.

Jun 27-13

Bulletin (pdf) provides guidance in relation to changes to the presentation of costs associated with losses on invoices that are issued to low-volume electricity consumers.

Mar 8-13

Bulletin (pdf) providing guidance in relation to the date on which an electing spot consumer may commence or cease to be charged on the basis of spot market pricing under the Standard Supply Service Code.

Dec 20-12

Bulletin (pdf) providing guidance in relation to the application of section 80 of the Ontario Energy Board Act, 1998 to the construction of, or acquisition of an interest in, a generation facility by an electricity distributor or its affiliate.

Apr 16-12

Bulletin (pdf) providing guidance in relation to “network” or “multi-level” activities; and status of internet transactions effected while a salesperson is present.”

Mar 15-12

Bulletin (pdf) providing guidance in relation to requirements pertaining to the provision of business cards and to the form, content and displaying of identification badges when retailing or marketing to low-volume consumers.

Mar 15-12

Bulletin (pdf) providing guidance in relation to the refund to which a low-volume consumer may be entitled following the cancellation of a contract under the Energy Consumer Protection Act, 2010 and Ontario Regulation 389/10 (General) made under that Act.

Mar 15-12

Bulletin (pdf) providing guidance in relation to the application of section 22(4)(b) of Ontario Regulation 389/10 (General) made under the Energy Consumer Protection Act, 2010 regarding the provision of written confirmation of cancellation of a contract with a low-volume consumer.

Mar 15-12

Bulletin (pdf) reminding licensed gas marketers and licensed electricity retailers of the obligation to annually file with the Board, by April 30, a self-certification statement on compliance.

Apr 12-11

Compliance Bulletin (pdf) providing guidance in relation to the application of the section 73 of the Ontario Energy Board Act, 1998 regarding the provision of street lighting services by affiliates of distributors, specifically in relation to the provision of those services outside of the affiliated distributor’s licensed service area.

Dec 16-10

Information Bulletin (pdf) reminding licensed natural gas marketers and licensed electricity retailers of the obligation to file a Certificate of Compliance and to receive from the Board written acknowledgement of it as a condition of entering into, renewing, extending or amending a contract with a low-volume consumer on and after January 1, 2011.

Nov 5-10

Compliance Bulletin (pdf) providing guidance in relation to the application of section 73 of the Ontario Energy Board Act, 1998 regarding the provision of street lighting services by affiliates of distributors.

Sep 2-10

Compliance Bulletin (pdf) providing guidance in relation to the application of the Board’s August 4, 2010 determination to mandate time-of-use pricing for Regulated Price Plan consumers.

Jul 7-10

Compliance Bulletin - Application of s. 71(3) of OEB Act (pdf) – provides guidance in relation to issues associated with the application of section 71(3) of the Ontario Energy Board Act, 1998, regarding the ownership and operation of generation and energy storage facilities by electricity distributors.

 

The Bulletins listed below were issued prior to May 4, 2010. Except where otherwise noted, these Bulletins continue to represent the views of Board staff on the subject-matter dealt with therein.

Date Issued

Compliance/information Bulletins

Mar 24-09

Compliance Bulletin 200901 (pdf) provides guidance to smart sub-metering providers, unlicensed electricity distributors, and licensed electricity distributors in relation to the installation of sub-metering systems in residential complexes as defined in the Residential Tenancies Act, 2006.

Mar 27-08

Compliance Bulletin 200803 (pdf) is intended to provide guidance to licensed electricity retailers and licensed natural gas marketers in relation to the consumer authorization required for Service Transaction Requests relating to a change from one competitive supplier to another.

Feb 19-08

Compliance Bulletin 200802 (pdf) is intended to provide guidance to licensed electricity distributors with respect to the billing of net metered generators in accordance with Ontario Regulation 541/05 – Net Metering.

Feb 15-08

Compliance Bulletin 200801 (pdf) is intended to provide guidance to licensed electricity retailers and natural gas marketers in relation to persons that can authorize the supply of electricity or natural gas to residential premises.

Oct 5-07

Compliance Bulletin 200705 (pdf) is intended to remind licensed electricity distributors of their obligation under the Distribution Settlement Code to provide fire and other public safety notices prior to disconnecting a property.

Jul 11-07

Compliance Bulletin 200704 (pdf) provides guidance to licensed electricity distributors and licensed electricity retailers in relation to the effective date of service transfers

Apr 27-07

Compliance Bulletin 200703 (pdf) contains important information regarding legal and regulatory requirements associated with metering, settlement and billing of embedded retail generation facilities.

Apr 16-07

Compliance Bulletin 200702 (pdf) contains important information regarding legal and regulatory requirements associated with the reaffirmation of energy contracts with low-volume consumers.

Jan 25-07

Compliance Bulletin 200701 (pdf) is intended to provide guidance to licensed electricity distributors in relation to the provision of electricity Conservation and Demand Management ("CDM") activities by distributors and distributor compliance with various legal and regulatory obligations.

Sep 11-06

Compliance Bulletin 200606 (pdf) is intended to provide guidance to licensed electricity transmitters in relation to the allocation of costs for customer connections to the transmission system in accordance with the requirements of the Transmission System Code.

Jul 10-06

Compliance Bulletin 200605 (pdf) is intended to provide guidance to licensed electricity distributors in relation to compliance with section 71(1) of the Ontario Energy Board Act, 1998.

Jul 10-06

Compliance Bulletin 200604 (pdf) is intended to provide guidance to licensed electricity distributors in relation to compliance with the Affiliate Relationships Code for Electricity Distributors and Transmitters.

Jun 16-06

Compliance Bulletin 200603 (pdf) contains important information for licensed electricity retailers and licensed electricity distributors regarding the final RPP variance settlement amount (FVSA) in relation to consumers that are enrolled by a retailer but remain on or return to the Regulated Price Plan (RPP).

Jun 16-06

Compliance Bulletin 200602 (pdf) is issued to remind licensed electricity distributors of the importance of complying with the Electricity Reporting and Record Keeping Requirements (the “Electricity RRR”).

Feb 24-06

Compliance Bulletin 200601 (pdf) is intended to provide guidance to licensed electricity distributors in relation to compliance with the requirement for independent directors under section 2.1.3 of the Affiliate Relationships Code for Electricity Distributors and Transmitters. (the “ARC”).

Dec 9-05

Compliance Bulletin 200514 (pdf) is intended to remind licensed electricity distributors of the importance of respecting the boundaries of the service area described in their respective electricity licences.

Dec 9-05

Information Bulletin 200513 (pdf) is intended to provide information in the case where a distributor may refuse to process a Service Transaction Request (“STR”) involving a change in a consumer’s electricity supply arrangements if a consumer is in arrears on payment to the distributor.

Dec 9-05

Compliance Bulletin 200512 (pdf) is intended to provide guidance to licensed electricity retailers and licensed gas marketers in relation to their obligation to ensure that their salespersons provide low-volume consumers with business cards and documents.

Nov 3-05

Information Bulletin 200511 (pdf) is issued to provide guidance to licensed electricity retailers and electricity distributors in relation to the ability of consumers who are eligible for the RPP to exit and return to the RPP. It also provides guidance in relation to which RPP prices the consumer shall pay upon returning.

Sep 30-05

Compliance Bulletin 200510 (pdf) is issued to provide guidance to licensed electricity retailers and licensed gas marketers in relation to the price structure of contracts offered to low-volume consumers in the context of statutory and regulatory price disclosure obligations.

Sep 29-05

Information Bulletin 200509 (pdf) is issued to provide important information regarding the manner in which licensed electricity distributors are to bill and account for the Global Adjustment/Provincial Benefit and in which licensed electricity retailers that use retailer-consolidated billing are to bill for the Global Adjustment/Provincial Benefit. This Bulletin applies only to consumers that are not on the RPP. For consumers that are on the RPP, an estimate of the Global Adjustment is included in the RPP price and is not invoiced separately.

Sep 26-05

Information Bulletin 200508 (pdf) is issued to clarify the manner in which the discount rate referred to in section 6.5.2 (e) and Appendix 5 of the Transmission System Code should be determined.

Sep 12-05

Information Bulletin 200507 (pdf) is issued to remind licensees that the revised Transmission System Code as issued by the Board on July 25, 2005, is now in force.

Aug 3-05

Information Bulletin 200506 (pdf) is issued to provide information to licensed electricity distributors and licensed electricity retailers regarding the Calculation of the Final RPP Variance Settlement Amount.

May 30-05

Compliance Bulletin 200505 (pdf) is issued to inform licencees of the Chief Compliance Officer’s expectations with respect to compliance with Distribution Licence conditions, in respect of providing access to power poles for cable television and telecommunications transmission lines.

May 30-05

Compliance Bulletin 200504 (pdf) is issued to inform licencees of the Chief Compliance Officer’s expectations with respect to compliance with the Distribution System Code, in respect of the disclosure to consumers of information in relation to security deposits.

Apr 12-05

Compliance Bulletin 200502 (pdf) is issued to communicate the Chief Compliance Officer's views on compliance with the requirement for electricity retailers to disclose certain price information to low-volume customers.

Jan 21-05

Information Bulletin 200501 (pdf) is issued to provide information to electricity distributors regarding the refund of consumer security deposits.

Dec 23-04

Information Bulletin 200407 (pdf) is issued to inform electricity distributors and retailers that the Business Protection Plan Rebate continues to be in effect past December 31, 2004.

Jul 16-04

Compliance Bulletin 200403 (pdf) is issued to assist licensees in properly applying the Primary Adjustment Factor to billing components of primary metered accounts. (This bulletin replaces Compliance Bulletin 200403 issued on July 16, 2004.)

Jul 9-04

Compliance Bulletin 200405 (pdf) is issued to remind electricity distributors and retailers of the process for exchanging information needed to calculate and disburse entitlements to Business Protection Plan Rebates (BPP Rebates) in accordance with Board-approved requirements.

May 12-04

Compliance Bulletin 200402 (pdf) is issued to assist licensees in properly calculating the DRC for primary metered accounts.

May 7-04

Compliance Bulletin 200401 (pdf) to Electricity Distributors and Retailers regarding the process of becoming exempt from the legislated commodity price for electricity to low volume and designated consumers. This bulletin clarifies the options and obligations for consumers who do not wish to participate in the statutory two-tier electricity pricing structure. (The information contained in this Bulletin has been superseded by recent legislation and should not be relied upon. Please consult the OEB’s Standard Supply Service Code and section 79.16 of the Ontario Energy Board Act, 1998)

May 17-02

Licence Bulletin 200204 (pdf) to Gas Marketers and Electricity Retailers regarding licence compliance and marketing practices.