- Electricity and gas distributors are banned from disconnecting residential customers for non-payment from November 15 to April 30.
- Electricity and gas distributors have until December 1 to reconnect residential customers who were disconnected for non-payment before November 15.
- Electricity distributors may not install load control devices (devices that limit how much electricity is supplied to a home) on homes from November 15 to April 30.
- Electricity and gas distributors can continue to charge late payment fees on past due amounts during the winter disconnection ban period.
- It’s your responsibility to pay your electricity or natural gas bill on time. If you can’t, the most important thing to do is to stay in contact with your electricity or gas distributor and make payment arrangements, or see if you qualify for financial assistance.
Learn more about the winter disconnection ban and other OEB customer service rules that protect energy consumers, including payment arrangements that distributors must make available for residential customers that are behind on their bills:
For more information about low-income bill payment support programs, visit oeb.ca/billhelp.
Learn more about the COVID-19 Energy Assistance programs for residential and small business customers at oeb.ca/ceap.
Ontario also has support available for businesses affected by COVID-19, including rebates for energy costs. Learn more here.