Energy at a glance: by the numbers

Providing Consumer Value¹

Energy Utility Consumers

Electricity
5.51M
5.46M
residential and small business customers
Natural gas
3.93M
3.91M
residential and small business customers

Sector Oversight

In the electricity sector:
57²
Distributors
11
Transmitters
427³
Generators
2
Agencies
148
Wholesalers
66
Retailers
27
Unit sub-meter providers
27
Electricity storage providers
In the natural gas sector:
2
Distributors
23
Marketers

Intervenor Participation

5.06M

Provided to intervenor groups to fund their participation in 61 OEB proceedings and consultations, including consumer groups, manufacturers, farmers, landowners, and Indigenous communities.

Compliance & Enforcement

65

compliance reviews

23

inspections

16

enforcement actions leading to

$191K

in administrative penalties and

$66K

in contributions to the Low-income Energy Assistance program (LEAP)

Consumer Contacts with OEB

7,589
interactions
776
complaints about regulated entities
6282
enquiries
Top issues

Low-income Energy Assistance Program (LEAP), targeted scams, billing errors, disconnection process, Ontario Electricity Support Program (OESP)

Assistance for Low-income Energy Customers

LEAP assisted
20768⁴
customers
10.9M⁵
in emergency funding towards natural gas and electricity bills
OESP assisted on average
252,000
households a month
175.9M
in on-bill credits towards electricity bills over the year


 

Reliable and Sustainable Energy

Infrastructure

Electricity system
35B⁶
in distribution system assets
3.2B⁷
invested in the grid
5396 km⁸
of reported new distribution wires and other facilities
434 km
transmission lines construction approved
Natural gas system
29.3B⁹
in distribution system assets
287M
pipelines and related infrastructure construction
66.2 km¹⁰
new and replacement pipeline construction approved

Energy Bills

Electricity - average monthly residential bill
134.57¹¹
Natural gas - average monthly residential bill
105.02

Reviewing Rates

$26.9M

avoided rate increases from OEB review of 15 major electricity rate applications

0.6%

inflationary rate increases for 40 electricity distributors

99

rate-related decisions issued

299

total decisions

OEB Operating Expenses

7.94
per customer annually
up 1.02
from previous year

1 Source: 2024 Reporting and Record-keeping Requirements data, filed by electricity and natural gas distributors on April 30, 2025, for the period ending December 31, 2024.
2 There are 59 licensed electricity distributors, of which 57 are rate regulated by the OEB.
3 This total includes Feed-in Tariff and Standard Offer Program licenses.
4 As of calendar year ending December 31, 2024.
5 Ibid.
6 The 2024 Reporting and Record Keeping Requirements (RRR) data, filed by electricity and natural gas distributors on April 30, 2025, has undergone the annual RRR data validation process and is now final. However, new data revision requests could still alter the numbers for the period ending December 31, 2024.
7 Ibid.
8 The significant increase on new wires (compared to last year) were mainly due to the inclusion of secondary circuit lines for Hydro Ottawa and Enova.
9 The 2024 Reporting and Record Keeping Requirements (RRR) data, filed by electricity and natural gas distributors on April 30, 2025, has undergone the annual RRR data validation process and is now final. However, new data revision requests could still alter the numbers for the period ending December 31, 2024.
10 The projects include Community Expansion Projects, partly funded under provincial Natural Gas Expansion Program.
11 The calculation for the average residential monthly electricity bill uses Time-of-Use (TOU) pricing for the typical residential consumer and does not factor inapplicable taxes or the Ontario Electricity Rebate.

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