Code of Conduct for Gas Marketers

Sets out the minimum standards under which a licensed gas marketer may market natural gas.

Natural Gas
Industry Codes/Rules
Last revised
February 1, 2020

Amendments to the Code of Conduct for Gas Marketers

1. Amendments to introduce formal requirements for a Consumer Complaints Response Process for Energy Retailers. These amendments came into force on February 1, 2020 (EB-2016-0179, EB-2018-0335). More information | February 1, 2020 version (pdf)