Search

Content types

Keywords

Date

Filters
About 803 results
disconnection notice

This year’s winter disconnection ban is ending soon

News
Posted on
April 16, 2019
Every year, licensed electricity distributors are banned from disconnecting their residential customers for non-payment during the winter, from November 15 to April 30. As the winter disconnection ban is set to lift, we are reminding customers that they are responsible for paying their energy bills...
hands holding bill and calculator

LEAP 2017 By the Numbers

News
Posted on
January 17, 2019
LEAP EFA provides a one-time grant towards electricity or natural gas bills arrears to qualified customers who are behind on their bill and have been disconnected or are at risk having their service shut off. It is for emergency situations. LEAP EFA is one of several ways that the OEB protects...
innovation sandbox

OEB Innovation Sandbox seeks ideas that benefit consumers

News
Posted on
January 16, 2019
The way consumers use energy is evolving rapidly, and the sector needs to be able to support that. The OEB Innovation Sandbox is designed to help advance innovative projects related to electricity or natural gas service, whether they offer long-term efficiencies, cost savings, customer service...

All electricity pricing pilots now underway

News
Posted on
January 3, 2019
A group of residential customers served by six electricity utilities have enrolled in different electricity pricing plans as part of a pilot project led by the Ontario Energy Board (OEB) that is intended to test ways to help consumers better manage their electricity costs while also helping make the...
man with bill

Reviewing the Low-income Energy Assistance Program

News
Posted on
December 10, 2018
The OEB is reviewing the Low-income Energy Assistance Program Emergency Financial Assistance, or LEAP EFA, and is encouraging consumers to have their say (the survey is now closed). LEAP EFA provides a one-time financial grant to eligible lower-income customers who face disconnection or have been...
files on desk

Utilities don’t always get what they ask for

News
Posted on
December 5, 2018
In 2017-2018, the OEB issued decisions on major, 5-year rate applications from 9 utilities. As you can see by the table below, the utilities that applied for rate increases did not receive everything they asked for. In fact, utilities asked for increases to their revenue requirement totalling more...
Advisory Committee on Innovation: Report to the Chair of the Ontario Energy Board

The Advisory Committee on Innovation delivers recommendations to the OEB

News
Posted on
November 22, 2018
The Committee was convened by the Chair of the OEB in January 2018, following the release of the OEB’s Strategic Blueprint: Keeping Pace with an Evolving Energy Sector. The broad actions described in the report are intended to support cost-effective innovation in energy services to consumers. Its...

Consumer Alert: Consumers Warned Against Apparent Energy Rebate Scam

News
Posted on
November 19, 2018
Renfrew-area residents report receiving calls and door-to-door visits from people wanting to talk about the Ontario Electricity Support Program (OESP). Residents of the Halton Hills area report receiving calls from someone claiming to be from the “Ontario Rebate and Reward Association,” offering...
Reviewing Bill Photo

Winter time-of-use hours for electricity begin November 1

News
Posted on
October 31, 2018
The tier threshold for residential customers that are paying tiered RPP prices is also changing. The RPP prices themselves are not changing. The table below shows the winter TOU hours that will begin to apply on November 1, 2018, together with the associated TOU prices. TOU price period Winter TOU...
couple sitting on a couch

Customer service rules review

News
Posted on
September 6, 2018
You spoke. We listened. The Ontario Energy Board (OEB) is proposing a suite of changes to strengthen the customer service rules that protect electricity and natural gas consumers throughout the province. After hearing from consumer groups, utility and industry stakeholders and more than 2,500...

Electricity prices remain virtually unchanged starting May 1

News
Posted on
April 19, 2018
For residential and small business customers that buy their electricity from their utility, the new time-of- use (TOU) prices set by the OEB for May 1, 2018 under the Regulated Price Plan (RPP) are shown in the table below. The table also shows the hours to which those prices apply in the summer...
LTEP Plan

Moving forward on Ontario’s Long-Term Energy Plan

News
Posted on
February 21, 2018
Many of the initiatives described in our Implementation Plan are a natural extension of work we have been doing since we adopted a new regulatory framework for the electricity distribution sector in 2012, which sharpened our focus on engaging consumers, improving local and regional planning, and...
couple looking at a bill

Five Things to Know about the Low-Income Energy Assistance Program (LEAP)

News
Posted on
January 11, 2018
LEAP serves as a one-time emergency grant for customers who are behind on their electricity or natural gas bills and face disconnection. The grant, which is paid directly to a utility, provides eligible customers with up to $500 in assistance for their electricity bills ($600 if their homes are...

Consumer Alert: Consumers Warned Against Apparent Energy Subsidies Scam

News
Posted on
November 9, 2017
The OEB is aware of reports that residents in the Village by the Arboretum in Guelph have been approached by people claiming to represent the OEB and trying to get information to sign them up for subsidies. The Guelph Police Service says the people were not wearing any company identification...
graphic of a bill

Time-of-use price periods for electricity users changing November 1

News
Posted on
October 26, 2017
The table below shows the winter Regulated Price Plan (RPP) prices that will be in effect during each TOU period from November 1, 2017 to April 30, 2018. TOU price period Winter hours TOU prices effective July 1, 2017 through April 30, 2018 Off-Peak Weekdays from 7 p.m. – 7 a.m. All day weekends and...

Public asked for input on customer service rules for Ontario energy utilities

News
Posted on
September 7, 2017
The Ontario Energy Board (OEB) has launched an online survey to gather input from residential and small business consumers on these and other questions about customer service rules (the survey is now closed). “Whether you’re an electricity or natural gas customer, this is your opportunity to have...

Electricity Pricing Pilots Test More Choice for Residential Consumers

News
Posted on
August 28, 2017
The Ontario Energy Board (OEB) today announced a number of pilot projects that will explore different ways of giving residential customers greater choice in the price they pay for electricity at different times, and more tools to help them better understand and manage their electricity use. The OEB...

Electricity prices are dropping again on July 1

News
Posted on
June 22, 2017
For residential and small business customers that buy their electricity from their utility, the OEB has set new lower Regulated Price Plan (RPP) electricity prices that build on the reduction in RPP prices that came into effect on May 1. With the new RPP prices that will start to apply on July 1...
image of bill

The Fair Hydro Act, 2017

News
Posted on
June 15, 2017
This page is provided for archival and research purposes. Effective November 1, 2019, an expanded rebate (the Ontario Electricity Rebate) replaced the former government’s Fair Hydro Plan. Read about the Ontario Electricity Rebate on the Government of Ontario website. The Fair Hydro Act, 2017 came...

Important changes for electricity consumers starting May 1

News
Posted on
May 1, 2017
Staying Connected – Know Your Rights The OEB’s ban on winter disconnections will be lifted on May 1, 2017. There are a number of rules in place to protect consumers and help them stay connected. The OEB requires utilities to follow these rules. For example, customers must receive 10 days’ notice...

FAQs

Looking for the Advanced Regulatory Document Search (RDS)?

Use it to find case-related documents: Regulatory Document Search (RDS)

Want to know the next holiday where off-peak/lowest prices are in effect all day?

View the Time-of-Use and Ultra-Low Overnight holiday schedule.

Have a complaint about an energy company?

We want to hear from you. Learn more here.

Need help paying your bill?

We have programs that can help. See if you qualify.