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The Ontario Energy Board (OEB) has posted the 2018 electricity distributors’ scorecards, empowering consumers with utility performance information on a range of measures such as billing accuracy, services connected on time and the average number of power interruptions. The OEB also requires each...

If you receive such a message by phone or text or letter, contact your utility directly using the telephone number printed on your bill. The following utilities report the scam is occurring in their territories and offer tips and information on their websites: Toronto Hydro Utilities Kingston...

An AVC is a binding commitment by a regulated entity to take measures to rectify or prevent non-compliance. Failure to abide by the terms of an AVC can lead to enforcement action being taken by the OEB. The OEB’s inspection found that Wyse was not complying with certain requirements regarding the...

Every year, licensed electricity distributors are banned from disconnecting their residential customers for non-payment during the winter, from November 15 to April 30. Now that the winter disconnection ban has ended, we are reminding customers that they are responsible for paying their energy bills...

For residential and small business customers that buy their electricity from their utility, the new TOU prices set by the OEB for May 1, 2019 under the Regulated Price Plan (RPP) are shown in the table below. The table also shows the hours to which those prices apply. TOU price period Summer period...

Every year, licensed electricity distributors are banned from disconnecting their residential customers for non-payment during the winter, from November 15 to April 30. As the winter disconnection ban is set to lift, we are reminding customers that they are responsible for paying their energy bills...

LEAP EFA provides a one-time grant towards electricity or natural gas bills arrears to qualified customers who are behind on their bill and have been disconnected or are at risk having their service shut off. It is for emergency situations. LEAP EFA is one of several ways that the OEB protects...

The way consumers use energy is evolving rapidly, and the sector needs to be able to support that. The OEB Innovation Sandbox is designed to help advance innovative projects related to electricity or natural gas service, whether they offer long-term efficiencies, cost savings, customer service...

The OEB is reviewing the Low-income Energy Assistance Program Emergency Financial Assistance, or LEAP EFA, and is encouraging consumers to have their say (the survey is now closed). LEAP EFA provides a one-time financial grant to eligible lower-income customers who face disconnection or have been...

In 2017-2018, the OEB issued decisions on major, 5-year rate applications from 9 utilities. As you can see by the table below, the utilities that applied for rate increases did not receive everything they asked for. In fact, utilities asked for increases to their revenue requirement totalling more...