Search

Content types

Keywords

Date

Filters
About 7174 results

Complaint statistics

Pages
If you have a concern or issue you can make a complaint about an energy retailer (also known as electricity retailer or natural gas marketer), or your electricity or natural gas utility. When you speak, it’s our job to listen. The following are charts showing the complaints that customers have filed...

Handbook for Utility Rate Applications (electricity and natural gas)

Rules, Codes, Guidelines
Posted on
October 13, 2016
The Rate Handbook provides guidance to utilities and stakeholders on applications to the OEB for approval of rates. It outlines the key principles and expectations the OEB will apply when reviewing rate applications. The Handbook is applicable to all rate regulated utilities, including electricity...

Why do we regulate?

Pages
We are Ontario’s independent energy regulator. Regulation is critical because it sets out the rules that energy companies must follow and makes sure those rules are applied fairly and consistently. As well, many companies within Ontario’s energy system operate as monopolies. In the absence of...

Information confidentiality

Pages
Section 4.3.1(8) of the Ontario Energy Board Act, 1998, confirms that information that is held by the Market Surveillance Panel and that is designated by the Panel as “confidential” or “highly confidential” is confidential third party information for access to information purposes. Section 8.3.1 of...

What we do

Pages
As Ontario’s independent energy regulator, we make decisions and rules to ensure that consumers are treated fairly and that the energy sector is reliable and sustainable. We oversee how energy companies operate to ensure the public interest is served. Our vision is to be a trusted regulator who is...

Market surveillance panel

Pages
The Market Surveillance Panel monitors, investigates and reports on activities and behaviour in the IESO-administered markets in Ontario's electricity sector. IESO stands for Independent Electricity System Operator. The Panel’s specific responsibilities include: Monitoring activities and behaviour...

Market monitoring

Pages
Monitoring: Data Catalogue and Market Monitoring Indices One of the important market oversight responsibilities of the Market Surveillance Panel is to monitor the performance of the IESO-administered markets. The Panel’s mandate in this area is set out in Article 4 of the OEB By-law #2 (pdf). The...

Monitoring documents

Pages
Recommendations to Reconsider Existing Exemptions The MSP has written to the IESO Markets Committee regarding exemption reconsideration for dispatchable loads. Letter re: IESO Recommendations to Reconsider Existing Exemptions for Dispatchable Loads (pdf) (July 26, 2022) Monitoring Document on...

Current major applications

Pages
Here is a list of current major applications from utilities that may be of interest to consumers including: Requests to change electricity distribution, transmission or natural gas distribution rates Requests to change corporate ownership structure, e.g. to merge with another company or to sell...

Style Guide

Pages
Introductory headline text example It is a long established fact that a reader will be distracted by the readable content of a page when looking at its layout. Paragraph example It is a long established fact that a reader will be distracted by the readable content of a page when looking at its...

Application process

Pages
If energy utilities want to change rates, build new facilities, change their corporate ownership or sell their assets, they must apply to – and receive approval from – the Ontario Energy Board. Some energy companies must be licensed in order to operate in Ontario, and must also apply to the OEB for...
About us
Consumer protection

Consumer protection

Pages
Ever felt pressured by an electricity retailer or natural gas marketer trying to sell you an energy contract on your doorstep? Got an issue with your local utility or metering company that you haven’t been able to resolve? We make rules to protect you that all licensed energy retailers in Ontario...
Rates and your bill

Rates and your bill

Pages
Learn how rates are calculated, what they mean and how to get them to work in your favour. Find out how time-of-use electricity rates can help you manage your electricity costs Learn about emergency financial assistance available through the Low-income Energy Assistance Program for electricity and...
participate

Participate

Pages
Engagement is an important part of our work, and we strive to make our adjudicative and policy processes accessible, transparent and fair, to encourage participation.
Utility performance and monitoring

Utility performance and monitoring

Pages
If you want to know how Ontario’s energy system is performing as a whole, or how your local electricity or natural gas utility is performing, you’ll find that information here. Every year, we publish the stats on how utilities rank against a variety of important measures to give you a clear...

OEB Names New Member to the Market Surveillance Panel

News
Posted on
September 30, 2016
Toronto –Today, the Ontario Energy Board is pleased to announce the appointment of Donald Dewees to the Market Surveillance Panel (MSP). Mr. Dewees is appointed a member of the Market Surveillance Panel effective October 1, 2016. He is a Professor Emeritus of Economics and of Law at the University...

EB-2016-0247 - Decision

Major Decisions
Date Issued
Sector
Natural Gas

The OEB has approved changes to the prices Union Gas Limited will charge its customers for natural gas effective October 1, 2016.

EB-2016-0266 - Decision

Major Decisions
Date Issued
Sector
Natural Gas

The OEB has approved changes to the prices Natural Resource Gas Limited will charge its customers for natural gas effective October 1, 2016.

EB-2016-0260 - Decision

Major Decisions
Date Issued
Sector
Natural Gas

The OEB has approved changes to the prices Enbridge Gas Distribution Inc. will charge its customers for natural gas effective October 1, 2016.

Who we are

Pages
We are Ontario’s independent regulator of the electricity and natural gas sectors. We protect consumers and make decisions that serve the public interest. Our goal is to promote a sustainable and efficient energy sector, for today and tomorrow. We are an independent entity with a Board of Directors...

Contact the Ontario Energy Board

Pages
Ways to contact us: Business hours: Monday - Friday, 8:30 a.m. to 5:00 p.m. By phone 1-877-632-2727 (toll-free within Ontario) 416-314-2455 (within Greater Toronto Area or from outside Ontario) Media contact: 416-544-5171 By chat Use the chat tool on the bottom right of your screen Anytime 24 hours...

Commissioners

Pages
The Chief Commissioner is responsible for ensuring the efficiency and timeliness of the OEB’s adjudication work. Commissioners make independent decisions on applications and other hearing matters that come before the OEB and to which they are assigned by the Chief Commissioner. These applications...

OEB's consumer protection role

Pages
One of our jobs as an independent regulator is to ensure licensed electricity and natural gas companies follow rules that protect consumers and that ensure the energy sector operates in a way that is fair, transparent and accountable. We carry out this consumer protection role in a number of ways...

FAQs

Looking for the Advanced Regulatory Document Search (RDS)?

Use it to find case-related documents: Regulatory Document Search (RDS)

Want to know the next holiday where off-peak/lowest prices are in effect all day?

View the Time-of-Use and Ultra-Low Overnight holiday schedule.

Have a complaint about an energy company?

We want to hear from you. Learn more here.

Need help paying your bill?

We have programs that can help. See if you qualify.