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Consumer protection

Energy contracts

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Has an energy retailer ever approached you at your home? Before you enter into an energy contract for your electricity or natural gas, be sure to do your homework. Compare prices, and read and understand what you are agreeing to. This page has important information to help you understand energy...
Rates and your bill

Bill assistance programs

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Support programs are available for customers who need assistance with their bill payments. You need to meet certain criteria to qualify for these programs: Ontario Electricity Support Program (OESP) This program provides ongoing support through a monthly credit applied directly on qualified...

Careers

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COME AND WORK WITH ONE OF GREATER TORONTO’S TOP EMPLOYERS The OEB is proud to be named one of Greater Toronto’s Top Employers for 2026 – four years strong! Our success resides with our people. We take great pride in fostering a workplace culture that attracts top-tier professionals passionate about...

Investigations and reviews

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Investigations The Market Surveillance Panel (MSP) is empowered under the Electricity Act, 1998, to conduct investigations into any activity related to the IESO-administered markets or the conduct of a market participant. The framework for these investigations is set out in Articles 5 and 7 of OEB...

Scorecard filing for utilities

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The documents below are for electricity utilities and provide the following: Information regarding the background, purpose and implementation of scorecards Specific details on how to provide and file your scorecard data An activities schedule showing the deadlines and milestones you must meet 2024...

MSP reports

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The Market Surveillance Panel (MSP) regularly prepares annual monitoring and other reports on the IESO-administered markets. Recent reports: Market Surveillance Panel State of the Market Report 2024 for the period of January 2024 to April 2025 (released May 4, 2026) The Market Surveillance Panel in...
brochure_04_gas_bill.pdf
Documents
Posted on
November 29, 2016
brochure_05_LEAP_electricity.pdf
Documents
Posted on
November 29, 2016
brochure_06_LEAP_gas.pdf
Documents
Posted on
November 29, 2016
brochure_01_informed_consumer.pdf
Documents
Posted on
November 29, 2016
brochure_03_electricity_bill.pdf
Documents
Posted on
November 29, 2016

EB-2016-0004 - Decision

Major Decisions
Date Issued
Sector
Natural Gas

The OEB issued a decision that enables utilities to recover costs of natural gas expansion to rural and remote communities, increasing energy options for residential and commercial consumers.

Understanding Retail Transportation Fuel Pricing in Ontario

Policy Initiatives & Consultations
Launched
Case number
--
Status
Archived
Sector
Other
On November 9, 2016, the Minister of Energy asked the OEB to examine and report back with information on Ontario’s retail market for gasoline and diesel fuels
Allison Duff

Allison Duff

Pages
Posted on
October 31, 2016
Commissioner
Allison Duff was appointed as a full-time Commissioner in October 2020 and previously served in this capacity from 2013 to 2018. An experienced adjudicator, Ms. Duff was an independent consultant with extensive regulatory and internal controls experience and has professional certificates in...

Low-income Energy Assistance Program

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If you’re behind on your electricity or natural gas bill and face having your service disconnected, you may qualify for emergency financial help through the Low-income Energy Assistance Program (LEAP). There are also customer service rules available that are specific to low-income households. You...

Understanding your natural gas bill

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We want you to understand the charges on your natural gas bill. The more you know about natural gas rates, the easier it will be to make informed decisions about your energy usage or whether a natural gas contract with an energy retailer is right for you. The Ontario Energy Board sets natural gas...
Consumer protection

Rules for natural gas utilities

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There are specific rules governing customer service that rate-regulated natural gas utilities must follow. Kitchener Utilities and Utilities Kingston, which are not rate-regulated by the Ontario Energy Board, have separate customer service policies. Here are a few examples of the rules we have made...
Consumer protection

We're here to help

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As the independent regulator of the energy sector, the OEB handles complaints and inquiries about the energy companies that we regulate. These include the utilities that provide you with electricity or natural gas, the companies that provide metering and billing services in multi-unit buildings...

Understanding your electricity bill

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We want you to understand the charges on your electricity bill. The more you know about electricity rates, the easier it will be to make informed decisions about your energy usage or whether an electricity contract with an energy retailer is right for you. Your electricity bill Your electricity...

Electricity utility performance dashboard

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How well is your utility operating? Check our dashboard to find out! You’ll find at-a-glance stats about your utility in several key areas, including: How often your utility arrived on time for service appointments How often your power service was disrupted, and how long it took your utility to...

Licensed energy retailers

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Before you sign up for an energy contract, be sure you’re dealing with an energy retailer (also known as an electricity retailer or a natural gas marketer) that has a licence issued by the Ontario Energy Board. Why? Because licensing is one of the tools that we use to set rules for energy retailers...

FAQs

Looking for the Advanced Regulatory Document Search (RDS)?

Use it to find case-related documents: Regulatory Document Search (RDS)

Want to know the next holiday where off-peak/lowest prices are in effect all day?

View the Time-of-Use and Ultra-Low Overnight holiday schedule.

Have a complaint about an energy company?

We want to hear from you. Learn more here.

Need help paying your bill?

We have programs that can help. See if you qualify.