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The Stakeholder Engagement Framework sets out the OEB’s approach to engaging with stakeholders to ensure accessible and fair participation that is transparent, well planned and efficiently coordinated.

• Stakeholder Engagement Framework (pdf) (Jun 3, 2021)

Current Progress Report:

OCTOBER - DECEMBER 2022

OEB Stakeholder Engagement Purpose

The OEB engages with stakeholders to build mutually beneficial, enduring and trusted relationships with those affected by its work. Engagement is an integral part of the OEB’s ability to execute its mandate, gain insights and deliver sound policy decisions that support sector sustainability and innovation, Ontario’s economy and to protect consumers and provide public value.

 

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364

Interactions

Engagement with stakeholders is an important part of what we do in performing our mandate. We met with 364 stakeholders from October to December, 2022 on important OEB initiatives and consultations.

 

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14

Consultations

We met with stakeholders on 14 different initiatives to provide opportunities for meaningful input and allow the OEB to hear and incorporate feedback into its work.

 

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15

Diverse partners

We engaged with 15 diverse stakeholder types that represent consumers, governments, intervenors, energy associations, interest groups, opinion leaders & academics, municipal, provincial and shareholder communities and regulated entities partners.

 

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25

Meetings

We consider stakeholder input consistently, transparently, and meaningfully across the OEB’s work. We met with stakeholders 25 times to create transparent and ongoing dialogue with our stakeholders from the strategic planning stage to the project implementation stage.

TESTIMONIALS from OEB Policy Day

“Good balance of hearing from OEB leadership and opportunity to provide feedback.”

“OEB staff that led the breakout rooms were great. They had a good handle of the issues and generated discussion.”

75% of Policy Day survey respondents found Policy Day an effective event that enabled their engagement with the OEB.

Outcomes & Evaluation

The OEB is committed to improving the effectiveness and efficiency of its engagement with stakeholders over time and will monitor and measure its progress. The OEB will regularly review the Stakeholder Engagement Framework (SEF) and will always welcome input from sector participants on improvement opportunities. This reporting period covers from October – December 2022.

Modernization @ OEB

• Recognized as one of Greater Toronto’s Top Employers for 2023
• Hosted Second Annual Policy Day
• Recognized with two International Association of Business Communicators (IABC) Canada Silver Leaf Awards of Merit
• Published, in EDA's The Distributor magazine, an article highlighting efforts to drive modernization through Diversity, Equity and Inclusion
• Issued Generic Hearings Protocol
• Launched consultation on the Reporting and Record-keeping Requirements

Previous Progress Reports:

• 2022-2023:
  • Q1 (Apr-Jun 2022)
  • Q3 (Oct-Dec 2022)
• 2021-2022:
  • Q1 (Apr-Jun 2021)
  • Q2 (Jul-Sep 2021)
  • Q3 (Oct-Dec 2021)
  • Q4 (Jan-Mar 2022)

In 2020, the OEB began conducting an annual survey of stakeholders to assess our year-over-year progress on stakeholder satisfaction.

• OEB Response to Ipsos Survey (pdf) (Feb 24, 2023)
• OEB Response to Ipsos Survey (pdf) (Feb 10, 2022)
• OEB Response to Ipsos Survey (pdf) (Mar 29, 2021)

This Strategic Plan is a key planning document for outlining and communicating the longer-term goals of the OEB and how we will achieve them over the next five years. Aligned with the Strategic Plan, our Annual Business Plan will provide clear details each year on what we will be undertaking, with specific objectives and measures.

• 5-Year Strategic Plan 2021/22 to 2025/26 (pdf) (Apr 30, 2021) 
• Year One Focus (pdf) (Apr 30, 2021)