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Energy at a glance: by the numbers
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Providing Consumer Value¹ [[Energy Utility Consumers :: Energy at a Glance]] [[Sector Oversight :: Energy at a Glance]] [[Intervenor Participation :: Energy at a Glance]] [[Compliance & Enforcement :: Energy at a Glance]] [[Consumer Contacts :: Energy at a Glance]] [[Assistance for Low-income Energy...
LEAP Agencies
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If you’re behind on your electricity or natural gas bill and face having your service disconnected, you may qualify for emergency financial help through the Low-income Energy Assistance Program (LEAP). There are also special customer service rules available for low-income households. You need to...
Whats new - 2022-03-15
News
Posted on
March 15, 2022
The OEB has published the 2022 Quarter 2 prescribed accounting interest rates applicable to the carrying charges of deferral, variance and construction work in progress (CWIP) accounts of natural gas utilities, electricity distributors and other rate-regulated entities.
EB-2022-0105 - Enforcement proceeding
Enforcement Proceedings
Date Filed
The OEB has accepted an Assurance of Voluntary Compliance from Greater Sudbury Hydro Inc., an electricity distributor. The Assurance responds to self-reported non-compliance related to overcharging customers as a result of a billing system error.
- Assurance of Voluntary Compliance (Mar 11, 2022) ...
Ontario Energy Board accepts Assurance of Voluntary Compliance from Greater Sudbury Hydro Inc.
News
Posted on
March 14, 2022
This AVC follows Greater Sudbury Hydro’s reporting of a billing system error that resulted in customers across all rate classes being overcharged. Under the terms of this AVC, Greater Sudbury Hydro will pay an administrative monetary penalty of $5,000 and provide a credit to its customers. An AVC is...
Whats new - 2022-03-14
News
Posted on
March 14, 2022
The OEB has accepted an Assurance of Voluntary Compliance from Greater Sudbury Hydro Inc., an electricity distributor. The Assurance responds to self-reported non-compliance related to overcharging customers as a result of a billing system error.
Review of 2022 Annual Update to Gas Supply Plan
Policy Initiatives & Consultations
Launched
Case number
EB-2022-0072
Status
Archived
Sector
Natural Gas
Consultation to review Enbridge Gas Inc.’s Annual Update to its five-year natural gas supply plan.
Whats new - 2022-03-10
News
Posted on
March 10, 2022
The OEB is pleased to provide this summary of improvements to the Reporting and Record-keeping Requirements (RRR) for licensed electricity distributors. With a view to streamlining the filing process, a number of changes to the RRRs have been made and the useability of the filing portal is further...
Energy scams
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There are a growing number of scams aimed at energy consumers. Some of these involve Facebook pages or emails from entities claiming to be OEB, or affiliated with or endorsed by the OEB. Some even falsely include the OEB’s name and logo. Others claim to offer rebates or to help consumers apply for...
EB-2022-0078 - Enforcement proceeding
Enforcement Proceedings
Date Filed
The OEB has accepted an Assurance of Voluntary Compliance from E.L.K. Energy Inc. The Assurance responds to non-compliance related to the company not maintaining records of its asset inspections as required by the OEB’s Distribution System Code.
- Assurance of Voluntary Compliance (Mar 4, 2022)
- OE...
Whats new - 2022-03-08
News
Posted on
March 8, 2022
The OEB has accepted an Assurance of Voluntary Compliance from E.L.K. Energy Inc. following an OEB inspection into its record-keeping of asset conditions. The inspection found that E.L.K. Energy Inc. did not comply with certain provisions of the OEB’s Distribution System Code. This reflects the OEB...
Ontario Energy Board accepts Assurance of Voluntary Compliance from E.L.K. Energy Inc.
News
Posted on
March 8, 2022
An AVC is a binding commitment by a regulated entity to take measures to rectify or prevent non-compliance. Failure to abide by the terms of an AVC can lead to enforcement action being taken by the OEB. The OEB’s Distribution System Code (DSC) requires licensed electricity distributors to carry out...
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