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Under the terms of this AVC, North Bay Hydro acknowledges that a billing system error resulted in a small number of customers in the Street Lighting, Sentinel Lights and Unmetered Scattered Load rate classes in North Bay being charged more than certain OEB-approved charges for several years...

The OEB inspection found that, between April and August 2022, 870 customers were issued disconnection notices that failed to provide the minimum required 14-day notice of disconnection required by the OEB’s Distribution System Code (DSC). Ten customers had their electricity service disconnected and...

The OEB launched the Innovation Sandbox Challenge in response to sector feedback relating to the need for funding for innovation. Earlier this year, the OEB invited project submissions focusing on two themes based on public input. The Challenge: how to move pilots to broader implementation and...

Under the terms of the AVC, XOOM Energy will revise its contracts and price comparison forms to more clearly describe its pricing. XOOM Energy will also provide current low volume customers the option to cancel their contracts without penalty and pay an administrative monetary penalty of $15,000...