Implementation of Consumer Protection Provisions of the Energy Consumer Protection Act, 2010 (ECPA)

Case number
EB-2010-0245
Launched
Sector
Electricity
Natural Gas
Status
Archived
Details

The Energy Consumer Protection Act, 2010 (ECPA), which came into force on January 1, 2011, established a new framework for the regulation of the activities of licensed electricity retailers and gas marketers (suppliers). 

Certain of the Board’s existing regulatory instruments applicable to the activities of suppliers were aligned with the ECPA, and new rules were developed in the context of the enhanced consumer protection environment inherent in the ECPA.

See also: ECPA Implementation - Frequently Asked Questions (FAQ)

Updates

Date Issue / Document
December 15, 2010

The Board has posted the presentation from the supplier meeting held on December 14, 2010.  Q&A’s will follow shortly.

December 9, 2010

The Board has posted the Board-approved Disclosure Statements and the pre-populated Price Comparison templates which are to be used for new contracts and contract renewals with low-volume consumers that are effective on and after January 1, 2011.

December 6, 2010

The Board has issued a letter to electricity retailers and gas marketers regarding their new conditions of licence under the Energy Consumer Protection Act, 2010.

November 29, 2010

The Board has issued a letter to stakeholders in relation to the implementation of the Energy Consumer Protection Act, 2010 that addresses issues relating to the availability and use of price comparison templates and disclosure statements, as well as the acknowledgement of certificates of compliance.

November 17, 2010

The Board has issued its final Notice adopting a restated Electricity Retailer Code of Conduct, a restated Code of Conduct for Gas Marketers and an amendment to the Gas Distribution Access Rule, together with verification call scripts, renewal/extension call scripts, disclosure statements and price comparison templates. The new regulatory requirements implement the consumer protection (retailer/marketer) provisions of the Energy Consumer Protection Act, 2010 and come into force on January 1, 2011.

November 4, 2010

The Board has posted a response received from the Ontario EBT Standards Working Group for Retail Settlement and the GDAR EBT Standards Working Group.

November 2, 2010

The Board has posted written comments received from interested stakeholders in response to the Board’s October 15, 2010 Revised Notice of Proposal to replace the Electricity Retailer Code of Conduct and the Code of Conduct for Gas Marketers, and to amend the Gas Distribution Access Rule.

October 25, 2010

The Board has issued its response to a letter from a group of suppliers urgently requesting that the Board consider certain options relating to transitional issues relating to contract renewals. 

October 22, 2010

The Board has received a letter from a group of suppliers urgently requesting that the Board consider certain options relating to transitional issues relating to contract renewals.

October 21, 2010

The Board has issued a letter to the Ontario EBT Standards Working Group for Retail Settlement and the GDAR EBT Standards Working Group to request that the EBT Standards Working Groups identify any issues related to the current EBT processes arising from the implementation of the ECPA, and in particular from the final regulations as filed and the revised proposed revisions to the Board’s regulatory instruments.

October 15, 2010

The Board has issued a Revised Notice of Proposal to replace the Electricity Retailer Code of Conduct and the Code of Conduct for Gas Marketers, and to amend the Gas Distribution Access Rule to implement the consumer protection (retailer/marketer) provisions of the Energy Consumer Protection Act, 2010.

October 8, 2010

The Board has posted a response received from the Ontario EBT Standards Working Group for Retail Settlement and the GDAR EBT Standards Working Group.

September 7, 2010

The Board has posted written comments received from interested stakeholders in response to the Notice of Proposal dated August 12, 2010.

August 26, 2010

The Board has posted the webcast from the August 20, 2010 stakeholder meeting.

August 20, 2010

The Board has issued a letter to the Ontario EBT Standards Working Group for Retail Settlement and the GDAR EBT Standards Working Group to request that the EBT Standards Working Groups identify any issues related to the current EBT processes arising from the implementation of the ECPA, the draft regulations and the proposed revisions to the Board’s regulatory instruments.

August 12, 2010

The Board has issued a Notice of Proposal to replace the Electricity Retailer Code of Conduct and the Code of Conduct for Gas Marketers, and to amend the Gas Distribution Access Rule to implement the consumer protection (retailer/marketer) provisions of the Energy Consumer Protection Act, 2010.

August 4, 2010

The Board has issued a letter to stakeholders that sets out an overview of the consultation process that the Board intends to follow in the coming months to implement the consumer protection provisions of the Energy Consumer Protection Act, 2010.

Cost Award Matters

Date Issue / Document
June 30, 2011

The Board has issued its Decision and Order on Cost Awards for this consultation.

February 18, 2011

The Board has posted letters received from suppliers requesting that the Board act as a clearinghouse to facilitate the payment of cost awards.

February 1, 2011

The Board has issued its Notice of Hearing for Cost Awards.

September 8, 2010

The Board has issued its Decision on Cost Eligibility.

August 19, 2010

The Board has posted a request for reconsideration of cost recovery.

August 19, 2010

The Board has posted objections to requests received for cost eligibility.

August 16, 2010

The Board has posted additional requests for cost eligibility.

August 12, 2010

The Board has posted requests for cost eligibility.