Giving Effect to the OEB's Report on the Effectiveness of the Energy Consumer Protection Act, 2010 (ECPA)

Case number
EB-2015-0268
Launched
Sector
Electricity
Natural Gas
Status
Active
Details

On June 1, 2015, the OEB issued its report “Consumers Come First: A Report of the Ontario Energy Board on the Effectiveness of the Energy Consumer Protection Act, 2010” (ECPA Report). The ECPA Report was prepared at the request of the Minister of Energy, and sets out the OEB’s assessment of how well the Energy Consumer Protection Act, 2010 (ECPA) has worked since 2011 to protect the interests of residential and small business consumers in their dealings with electricity retailers and natural gas marketers. The OEB recommended 14 new measures that will provide a stronger framework for consumer protection. Read more about the ECPA Report.

On June 2, 2015, the government introduced Bill 112, the Strengthening Consumer Protection and Electricity System Oversight Act, 2015. If passed, the Bill will make important changes to the rules governing the activities of electricity retailers and natural gas marketers.

The OEB commenced a consultation regarding proposed amendments to the OEB’s codes, rules and other regulatory instruments applicable to electricity retailers and natural gas marketers. Some of the proposed amendments address the findings and implement the recommendations contained in the ECPA Report. Others are required to support the implementation of Bill 112.

The most recent versions of Price Comparison and Disclosure Statement templates can be found on this page: Forms and templates: energy contracts, certificates of compliance, self-certification

Related policy initiatives:

Updates
Updates
Date Issue / Document
July 6, 2017

The OEB has issued a French version of the written notice of switch letter that electricity distributors and gas distributors are required to send to retailer-enrolled customers as of July 1.  The English version is unchanged and provided for convenience.

June 8, 2017

The OEB has prepared additional versions of the online verification forms.

May 24, 2017

Further to requests received from some energy retailers, the OEB has made Word versions of the updated electricity and dual fuel standard contract terms and conditions available for convenience.

May 18, 2017

The OEB has issued final amendments to the Electricity Retailer Code of Conduct and the Code of Conduct for Gas Marketers. The amendments enable online verification of energy contracts with low volume consumers as an alternative to verification by telephone.

May 16, 2017

The OEB has issued updated versions of the electricity and dual fuel standard contract terms and conditions. 

March 31, 2017

The OEB has issued final OEB-approved versions of disclosure statementsprice comparisons and a consumer tip sheet that electricity retailers and gas marketers are required to use. The OEB has also given notice of adoption of amendments to the Electricity Retailer Code of Conduct and the Code of Conduct for Gas Marketers relating to the availability of translations of certain consumer facing materials and standard contract terms and conditions. 

Electricity retailers and gas marketers are required to use the Consumer Facing Materials as approved by the OEB on the following dates:

  • May 1, 2017 for the new Tip Sheet;
  • May 1, 2017 for the electricity versions of the revised Disclosure Statements and Price Comparison templates and for the dual fuel versions of the revised Disclosure Statements; and
  • July 1, 2017 for the natural gas versions of the revised Disclosure Statements and Price Comparison templates.

Cover letter (including Attachment D)

March 3, 2017

The OEB has posted responses received from the Ontario EBT Standards Working Group for Retail Settlement and the GDAR EBT Standards Working Group.

February 23, 2017

The following written comments were received on the OEB’s proposed amendments to enable online verification of energy contracts.

February 2, 2017

The OEB issued a letter to the Ontario EBT Standards Working Group for Retail Settlement and the GDAR EBT Standards Working Group to request that the EBT Standards Working Groups identify any issues related to the current EBT processes arising from the final amendments to the OEB’s regulatory instruments.

January 31, 2017

The OEB has issued, for comment, proposed amendments to the Electricity Retailer Code of Conduct and the Code of Conduct for Gas Marketers. The purpose of the proposed amendments is to enable online verification of energy contracts with low volume consumers as an alternative to verification by telephone. Comments on the OEB’s proposals are due on February 22, 2017.

January 16, 2017

OEB staff will host a meeting with energy retailers to further discuss issues associated with online verification.

January 3, 2017

The OEB has posted updated Disclosure Statements, effective January 1, 2017.

December 29, 2016

Further to requests received from some energy retailers, the OEB is making Word versions of the standard contract terms and conditions available. These versions are being provided for convenience only. The official versions as posted earlier this month are available below on this webpage.

December 15, 2016

The OEB has issued additional and updated versions of the verification and renewal scripts and provided an update regarding consumer-facing materials. 

December 12, 2016

The OEB has issued additional and updated versions of the standard contract terms and conditions.

December 7, 2016

The following written comments were received on the OEB’s proposed revised consumer-facing materials that were issued for comment on November 29, 2016:

December 5, 2016

The OEB has issued a proposed dual fuel Disclosure Statement for contract renewals or extensions. Comments on this document are due by 12 p.m. on December 9, 2016.

December 1, 2016

The OEB has issued final amendments to the Electricity Retailer Code of Conduct, the Code of Conduct for Gas Marketers, the Retail Settlement Code, and the Gas Distribution Access Rule, together with approved standard contract terms and conditions, notice of switch letters, verification call scripts, and renewal/extension call scripts.

November 29, 2016

The OEB is inviting comments on proposed revised disclosure statements, price comparisons and a consumer tip sheet that electricity retailers and gas marketers are required to use. Comments on the OEB’s proposals are due on December 6, 2016.

November 11, 2016

Proposals filed by energy retailers for an online verification process.

November 4, 2016

OEB staff will host a meeting with energy retailers to discuss issues associated with online verification.

October 31, 2016

The following written comments were received on the OEB’s proposed standard contract terms and conditions for renewals and proposed scripts for telephone renewals.

October 14, 2016

The OEB has issued, for comment, proposed standard contract terms and conditions for renewals and proposed scripts for telephone renewals.

October 7, 2016

The following written comments were received on the OEB’s revised proposed code amendments.

September 8, 2016

The OEB has issued, for comment, revised proposed amendments to the Electricity Retailer Code of Conduct, the Code of Conduct for Gas Marketers, the Retail Settlement Code and the Gas Distribution Access Rule. Comments on the OEB’s proposals are due on October 5, 2016.

November 18, 2015

The following written comments were received on the OEB’s proposed consumer-facing materials that were issued for comment on October 30, 2015

October 30, 2015

The OEB has posted responses received from the Ontario EBT Standards Working Group for Retail Settlement and the GDAR EBT Standards Working Group.

October 30, 2015

The OEB is inviting comments on proposed revisions to the disclosure statement, price comparison and contract verification scripts that electricity retailers and gas marketers are required to use, as well as two newly proposed documents: a cover sheet for electricity and gas contracts, and a consumer “tip sheet”.  Comments on the OEB’s proposals are due on November 16, 2015.

October 23, 2015

The following written comments were received on the OEB’s proposed code amendments.

October 8, 2015

The OEB has issued a letter to the Ontario EBT Standards Working Group for Retail Settlement and the GDAR EBT Standards Working Group to request that the EBT Standards Working Groups identify any issues related to the current EBT processes arising from the proposed revisions to the OEB’s regulatory instruments.

October 5, 2015

The OEB has issued for comment proposed amendments to the Electricity Retailer Code of Conduct, the Code of Conduct for Gas Marketers, the Retail Settlement Code and the Gas Distribution Access Rule.  Comments on the OEB’s proposals are due on October 21, 2015.