The Ontario Energy Board offers a suite of filing system that enable users to submit, view, search and retrieve files with ease. These services are on secure, password-protected sites.
USER APPLICATION FORMS
Complete the Electronic User Form (pdf) if you need to add, change, restrict or delete a user for the purpose of submitting information electronically using the OEB's Filing Systems (RRR, Scorecard, etc.)
- RRR - Data Revision Request Process
- RESS - New User Application Form (doc)
- Consumer Complaint Response Contacts Form (pdf)
FILING SYSTEMS
NOTE: By using the Filing Systems listed below, you are agreeing to the Terms of Use.
The new Pivotal UX filing system provides a number of usability improvements:
- More intuitive and easier to use Interface
- Self-service password control
- Saving work in progress
- Printing forms, including print to PDF
- Exporting RRR data to MS Excel
- Flexibility to use Microsoft Edge/Internet Explorer or Google Chrome
Filing system for Electricity Distributors
- RRR Filing Guide (pdf) (effective January 27, 2020)
- RRR Filings Views (video)
- Export Data and Print (video)
- Export Report and Print (video)
- Submit RRR Filings (video)
- Submit RRR Revision Request (video)
- Submit Cyber Security Form (video)
- RRR Revision Request Status (video)
- Self Service Password Control (video)
| Case filings: Filings to the Board Secretary Office |
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| Reporting & Record Keeping Requirements (RRR) filings: For RRR filings and Electronic Certificates For more information on RRR, visit Reporting & Record Keeping Requirements |
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| LEAP forms for social agency partners: Funds Disbursement Report Form |
|
| Public Document Search: Search for regulatory documents related to applications |
The new Pivotal UX filing system provides a number of usability improvements:
- More intuitive and easier to use Interface
- Self-service password control
- Saving work in progress
- Printing forms, including print to PDF
- Exporting RRR data to MS Excel
- Flexibility to use Microsoft Edge/Internet Explorer or Google Chrome
Filing system for Gas Distributors
- Pivotal UX User Guide for Natural Gas Distributors (pdf)
- RRR Filings Views (video)
- Export Data (video)
- Export Report and Print (video)
- Submit RRR Filings (video)
- Submit RRR Revision Request (video)
- RRR Revision Request Status (video)
- Self Service Password Control (video)
| Case filings: Filings to the Board Secretary Office |
|
| Reporting & Record Keeping Requirements (RRR) filings: For RRR filings and Electronic Certificates For more information on RRR, visit Reporting & Record Keeping Requirements |
|
| LEAP forms for social agency partners: Funds Disbursement Report Form |
|
| Public Document Search: Search for regulatory documents related to applications |
System requirements
To access the Filing System, you will need to install Java software (version 6 update 30 or greater) on your computer. You can download Java at http://www.java.com/en/download/manual.jsp.
If you get the "Application Blocked by Security Settings" message after installing Java, follow these steps to unblock the application:
- Open the webpage https://www.java.com/en/download/help/java_blocked.xml
- Follow the instructions under "Steps to Add URL to Exception Site List" section
- Add the website address https://pes.ontarioenergyboard.ca to your Exception List
...OR...
- You can lower the security level in Java: http://www.java.com/en/download/help/jcp_security.xml
INTERNET EXPLORER 11 USERS:
For the system to properly display when using Internet Explorer 11, follow these steps:
- Download Java version 8.66 or greater
Download Java here: http://www.java.com/en/download/manual.jsp - Turn on Compatibility Mode
- In Internet Explorer, go to the system homepage https://pes.ontarioenergyboard.ca/eservice/
- Select Tools > Compatibility View Settings from the browser menu
- Click the 'Add' button to turn on compatibility mode for this website
PRINTING:
To print E 2.1.7 Trial Balance and other multi-tab forms, you need to have Crystal Reports Viewer installed.
Adobe Printer is also required to save the files as PDF. Settings depend on local environments, therefore, please consult your internal technical staff for details.
- Visit: http://scn.sap.com/docs/DOC-29774
- Download the file “Download SAP Crystal Reports Viewer 2013 - ZIP 201MB”
FILING SYSTEM NOT DISPLAYING CORRECTLY:
If you are experiencing display problems in Internet Explorer, follow these steps to correct the issue:
- In Internet Explorer, go to the system homepage https://pes.ontarioenergyboard.ca/eservice/
- Select Tools > Compatibility View Settings from the browser menu
- Click the 'Add' button to turn on compatibility mode for this website
Filing system for Electricity Transmitters, Retailers, IESO, Unit Sub-Meter Providers; Gas Marketers
| Case filings: Filings to the Board Secretary Office |
|
| Reporting & Record Keeping Requirements (RRR) filings: For RRR filings and Electronic Certificates For more information on RRR, visit Reporting & Record Keeping Requirements |
|
| Public Document Search: Search for regulatory documents related to applications |
- Regulatory Electronic Submission System (RESS) Visual How-to Guide (pdf)
- Regulatory Electronic Submission System (RESS) Document Guidelines (pdf)
CONTACT
For technical assistance (e.g., problem with passwords) please contact it.help@oeb.ca
For non-IT assistance (e.g., for file naming conventions), please contact Registrar@oeb.ca
For RRR enquiries please submit your enquiry online using our Industry Relations Enquiry form, or contact IndustryRelations@oeb.ca (416-440-7604)