June 28, 2021 - The Government of Ontario introduced the COVID-19 Energy Assistance Program (CEAP) and the COVID-19 Energy Assistance Program for Small Business (CEAP-SB) as temporary measures to support energy customers through pandemic lockdowns. As the province moves forward with its reopening plan, the Government is concluding the programs.
The Government has asked the OEB to take the necessary steps to ensure any remaining CEAP and CEAP-SB funds are distributed to customers in need while working with utilities to wind down the program.
Utilities will continue to provide CEAP and CEAP-SB credits to eligible customers if they have funds remaining. Customers can contact their electricity and/or natural gas utility to determine if they are still accepting applications.
There are a number of programs available in Ontario to help low-income energy consumers. You can learn more at oeb.ca/billhelp.
The Government of Ontario has made funding available to support residential, small business and charitable organization customers who have overdue amounts on their energy bills as a result of the COVID-19 emergency.
- Residential Customers: learn how to apply for the COVID-19 Energy Assistance Program (CEAP)
Electricity and natural gas utilities and unit sub-meter providers began accepting applications for CEAP on July 13, 2020.
- Small Business and Registered Charity Customers: learn how to apply for the COVID-19 Energy Assistance Program – Small Business (CEAP-SB)
Electricity and natural gas utilities and unit sub-meter providers began accepting applications for CEAP-SB on August 31, 2020.