COVID-19 Energy Assistance Program - Residential (CEAP)

SCAM ALERT: We are aware that some consumers are receiving calls telling them that a home inspection is required in order to receive the COVID-19 Energy Assistance Program (CEAP). This is not true. A home visit is not required to qualify for CEAP.

In addition, the OEB does not phone consumers offering rebates nor do we ever schedule home visits.

 

On June 1, 2020, the Government of Ontario confirmed that it has made $9 million available for the COVID-19 Energy Assistance Program (CEAP) to support residential customers struggling to pay their energy bills as a result of the COVID-19 emergency.

CEAP provides a one-time*, on-bill credit to eligible residential electricity and natural gas customers to help them catch up on their energy bills and resume regular payments. Residential customers may be eligible for up to $750 in support towards their electricity and natural gas bills, and can apply for on-bill credits for both electricity and natural gas separately.

* Customers who applied and received CEAP support prior to January 14, 2021 may apply again to be considered for the increased funding amount. 
 

CEAP is being delivered by electricity distributors, gas distributors and unit sub-meter providers (USMPs).

You must apply for CEAP through your utility or USMP. Contact your utility or USMP directly as each may have a unique approach for application in-take.

CEAP Eligibility Criteria

We updated the eligibility criteria on January 14, 2021, so that more customers may qualify for CEAP.

Residential electricity and gas customers are now eligible for CEAP if they meet the following criteria:

  • The customer has an account with an electricity distributor, a USMP or a natural gas distributor. Only the customer who is the account holder can submit an application for CEAP.
  • The customer has overdue amounts owing from one or more electricity or gas bills since March 17, 2020.

Customers who previously applied but were denied will have their original applications reviewed by utilities and will be contacted directly if they meet the new eligibility criteria.

Customers who previously applied and received an on-bill credit will be notified by their utilities that the funding limits have been increased, and that they can file a new application for additional credits under the new funding limits, to be applied against any current overdue amounts. No customer can receive total CEAP funding that exceeds the new funding limit of $750. 

CEAP Benefit Amounts

CEAP funding is limited, and utilities and USMPs are expected to process applications in the order in which they are received.

Submitting an application for CEAP to your utility or USMP does not guarantee funding.

Eligible customers may qualify for a one-time CEAP credit for the electricity or natural gas charges that are overdue on the date of their application for CEAP, up to a maximum of $750.

Applying for CEAP

You must apply through your utility or USMP. Contact them directly about ways to apply – in addition to email and mail, other options like an online form may be available.

 

Utilities and USMPs are expected to process complete applications within 10 business days of receipt.

COVID-19 Energy Assistance Program (CEAP) Application Forms:
Right-click the application form link below and select "Save link as" to save to your computer. The application form must be submitted to your utility or USMP, and not to the OEB. Contact your utility or USMP to find out what options are available for submitting the application form.

 

FAQs

  1. Can customers apply for CEAP to help with both their electricity and natural gas bills?
    Yes, but customers can only receive a CEAP credit once for electricity and once for natural gas. Customers who applied and received CEAP support prior to January 14, 2021 may apply again to be considered for the increased funding amount.
     

  2. Is there a deadline to apply for CEAP?
    Not at the moment. Funding for the program is limited, however. Utilities and USMPs are expected to process applications in the order in which they are received. CEAP funding is not guaranteed even after a complete application has been submitted.

    The government made $9 million available for CEAP to support residential energy customers. Each utility and USMP has been allocated a share of that amount, based on how many residential customers they have. Your utility or USMP will stop accepting applications and providing CEAP credits once their allocated share of CEAP funding has run out.
     

  3. When will I see the credit on my bill?
    If your utility or USMP has CEAP funds remaining, the credit will be applied to the next available bill issued to you after your CEAP application has been assessed as complete by your utility or USMP.
     

  4. Why doesn’t the bill credit amount cover the full amount of my arrears?
    The on-bill CEAP credit covers the charges that are past due, up to a pre-set maximum amount of $750. Setting the level of support for individual customers in this way will assist in achieving the government’s objective of making CEAP available to help the most people affected financially by the COVID-19 emergency.
     

  5. How do I apply for the CEAP Small Business (CEAP-SB) program?
    You must apply through your utility or USMP. Contact them directly about ways to apply – in addition to email and mail, other options like an online form may be available. Further details on CEAP-SB, including the application process, can be found here.
     

  6. I had applied previously and my application was not approved. Do I have to reapply again under the new requirements?
    No. Customers who previously applied but were denied will have their original applications reviewed by utilities and will be contacted directly by February 15, 2021, if they meet the new eligibility criteria.