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January 1, 2024 – Licence Exemptions for Innovation Projects Under the recently added section 57.1 of the Ontario Energy Board Act, 1998, the OEB has the authority to grant licence exemptions for up to five years for innovative pilot projects. Section 57.1 enables the OEB to grant exemptions from...

The Government of Ontario, through the Ministry of Energy and Mines, sets the overall policy for the energy sector. It does this mainly through laws and regulations. The Ontario Energy Board regulates Ontario’s energy sector. We ensure that natural gas and electricity companies follow the rules. As...

Below are documents that govern OEB’s affairs and accountabilities, as well as plans and reports that outline our strategic direction, activities and performance.

Public tenders, bids and proposals – vendor information The Ontario Energy Board follows the government's strict procurement policy for the acquisition of goods and services. That process ensures that goods and services, including construction, consulting services and information technology, are...

Use our bill calculators to help you: Compare electricity price plans Compare your current electricity or natural gas bill with a contract offered by an energy retailer Compare electricity price plans Residential and small business customers can choose their electricity price plan. Find out more...

COME AND WORK WITH ONE OF GREATER TORONTO’S BEST EMPLOYERS The Ontario Energy Board is proud to be recognized as one of Greater Toronto’s Top Employers for 2025 three years running. We are passionate about the energy sector and motivated to enable innovation. We are committed to the economic and...

Support programs are available for customers who need assistance with their bill payments. You need to meet certain criteria to qualify for these programs: Ontario Electricity Support Program (OESP) This program provides ongoing support through a monthly credit applied directly on qualified...

Understanding how Time-of-Use (TOU) rates work is a first step towards helping to manage your electricity costs. Did you know that with Time-of-Use rates it’s cheaper to plug in your computer at 9 p.m. than at 9 a.m.? Or that you’ll pay less for electricity by using your electric lawnmower on the...

Has an energy retailer ever approached you at your home? Before you enter into an energy contract for your electricity or natural gas, be sure to do your homework. Compare prices, and read and understand what you are agreeing to. This page has important information to help you understand energy...

The documents below are for electricity utilities and provide the following: Information regarding the background, purpose and implementation of scorecards Specific details on how to provide and file your scorecard data An activities schedule showing the deadlines and milestones you must meet 2024...

The Market Surveillance Panel (MSP) prepares semi-annual monitoring reports on the IESO-administered markets. Recent reports: Market Surveillance Panel State of the Market Report 2023 (pdf) (released September 5, 2024) Executive Summary (September 2024) Cover Letter from the Market Surveillance...

Investigations The Market Surveillance Panel (MSP) is empowered under the Electricity Act, 1998, to conduct investigations into any activity related to the IESO-administered markets or the conduct of a market participant. The framework for these investigations is set out in Articles 5 and 7 of OEB...

Utility scorecards track and show comprehensive performance information for each electricity distributor in Ontario, over a range of time and for a specific year. Utility scorecards show data for 20 specific measures within the following four key areas of performance: Customer focus Operational...

We want you to understand the charges on your electricity bill. The more you know about electricity rates, the easier it will be to make informed decisions about your energy usage or whether an electricity contract with an energy retailer is right for you. Your electricity bill Your electricity...

There are specific rules governing customer service that all electricity utilities must follow. Here are a few examples of the rules we have made to protect you as a residential or small business electricity consumer: You cannot have your electricity supply disconnected for non-payment without...

Utility scorecards track and show comprehensive performance information for each electricity utility in Ontario, over a range of time and for a specific year. Scorecards are important because they provide information that tells us if utilities are following the rules and if their performance is...

As part of our mandate, we set the rates that your utility charges for the electricity you use in your home or small business. These rates appear on the Electricity line of your bill. We also set the Delivery rates that cover the cost to deliver electricity to most residential and small business...

How well is your utility operating? Check our dashboard to find out! You’ll find at-a-glance stats about your utility in several key areas, including: How often your utility arrived on time for service appointments How often your power service was disrupted, and how long it took your utility to...

On January 1, 2017, new rules came into effect regarding energy contracts (electricity and/or natural gas) and how energy retailers deal with residential and small business consumers. The rules include banning contracting with consumers at home. This information applies to contracts that are entered...

On January 1, 2017, new rules came into effect regarding energy contracts (electricity and/or natural gas) and how energy retailers deal with residential and small business consumers. The rules include banning contracting with consumers while an energy retailer is at their home. The information on...

If you have a concern or issue you can make a complaint about an energy retailer (also known as electricity retailer or natural gas marketer), or your electricity or natural gas utility. When you speak, it’s our job to listen. The following are charts showing the complaints that customers have filed...

There are specific rules governing customer service that rate-regulated natural gas utilities must follow. Kitchener Utilities and Utilities Kingston, which are not rate-regulated by the Ontario Energy Board, have separate customer service policies. Here are a few examples of the rules we have made...