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Renfrew-area residents report receiving calls and door-to-door visits from people wanting to talk about the Ontario Electricity Support Program (OESP). Residents of the Halton Hills area report receiving calls from someone claiming to be from the “Ontario Rebate and Reward Association,” offering...

Customers should note that they are responsible to pay their bill on time. We know that this can be a struggle for some. If a customer is unable to pay a bill, the single most important thing to do is to stay in contact with the utility. And, to avoid a big bill at the end of the disconnection ban...

The tier threshold for residential customers that are paying tiered RPP prices is also changing. The RPP prices themselves are not changing. The table below shows the winter TOU hours that will begin to apply on November 1, 2018, together with the associated TOU prices. TOU price period Winter TOU...