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If you’re behind on your electricity or natural gas bill and face having your service disconnected, you may qualify for emergency financial help through the Low-income Energy Assistance Program (LEAP). There are also customer service rules available that are specific to low-income households. You...

OESP eligibility has changed as of March 1, 2024 More Ontarians may be eligible to receive support from the Ontario Electricity Support Program (OESP), thanks to Ontario’s plan to increase the program's income eligibility thresholds. For more information, read the Government of Ontario’s news...

We want you to understand the charges on your natural gas bill. The more you know about natural gas rates, the easier it will be to make informed decisions about your energy usage or whether a natural gas contract with an energy retailer is right for you. The Ontario Energy Board sets natural gas...

There are specific rules governing customer service that all electricity utilities must follow. Here are a few examples of the rules we have made to protect you as a residential or small business electricity consumer: You cannot have your electricity supply disconnected for non-payment without...

On January 1, 2017, new rules came into effect regarding energy contracts (electricity and/or natural gas) and how energy retailers deal with residential and small business consumers. The rules include banning contracting with consumers at home. This information applies to contracts that are entered...

On January 1, 2017, new rules came into effect regarding energy contracts (electricity and/or natural gas) and how energy retailers deal with residential and small business consumers. The rules include banning contracting with consumers while an energy retailer is at their home. The information on...

If you have a concern or issue you can make a complaint about an energy retailer (also known as electricity retailer or natural gas marketer), or your electricity or natural gas utility. When you speak, it’s our job to listen. The following are charts showing the complaints that customers have filed...

We are Ontario’s independent energy regulator. Regulation is critical because it sets out the rules that energy companies must follow and makes sure those rules are applied fairly and consistently. As well, many companies within Ontario’s energy system operate as monopolies. In the absence of...

Section 4.3.1(8) of the Ontario Energy Board Act, 1998, confirms that information that is held by the Market Surveillance Panel and that is designated by the Panel as “confidential” or “highly confidential” is confidential third party information for access to information purposes. Section 8.3.1 of...

As Ontario’s independent energy regulator, we make decisions and rules to ensure that consumers are treated fairly and that the energy sector is reliable and sustainable. We oversee how energy companies operate to ensure the public interest is served. Our vision is to be a trusted regulator who is...

The Market Surveillance Panel monitors, investigates and reports on activities and behaviour in the IESO-administered markets in Ontario's electricity sector. IESO stands for Independent Electricity System Operator. The Panel’s specific responsibilities include: Monitoring activities and behaviour...

Monitoring: Data Catalogue and Market Monitoring Indices One of the important market oversight responsibilities of the Market Surveillance Panel is to monitor the performance of the IESO-administered markets. The Panel’s mandate in this area is set out in Article 4 of the OEB By-law #2 (pdf). The...

Recommendations to Reconsider Existing Exemptions The MSP has written to the IESO Markets Committee regarding exemption reconsideration for dispatchable loads. Letter re: IESO Recommendations to Reconsider Existing Exemptions for Dispatchable Loads (pdf) (July 26, 2022) Monitoring Document on...

Here is a list of current major applications from utilities that may be of interest to consumers including: Requests to change electricity distribution, transmission or natural gas distribution rates Requests to change corporate ownership structure, e.g. to merge with another company or to sell...

If energy utilities want to change rates, build new facilities, change their corporate ownership or sell their assets, they must apply to – and receive approval from – the Ontario Energy Board. Some energy companies must be licensed in order to operate in Ontario, and must also apply to the OEB for...

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