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EB-2021-0205 - Decision
The OEB has issued its Decision and Order on an Application for Leave to Construct Natural Gas Pipeline and Associated Facilities in the Municipality of Greenstone.
EB-2021-0312 - Decision
The OEB has issued its Decision and Order on an Application from North Bay Hydro Distribution Limited and Espanola Regional Hydro Distribution Corporation for approval to amalgamate and continue operations as a single electricity distribution company.
Whats new - 2022-03-17
EB-2021-0280 - Decision
The OEB has issued its Decision and Order on an Application from Brantford Power Inc. and Energy + Inc. for approval to amalgamate and continue operations as a single electricity distribution company.
Intervenor Cost Awards
Details on the funding awarded to intervenors each fiscal year in respect of their participation in OEB proceedings and consultations.
Licensed Market Participants
List of entities licensed by the OEB. In the electricity sector, the following persons must be licensed by the OEB: distributors; transmitters; generators; retailers; wholesalers; unit sub-meter providers; the Independent Electricity System Operator; and the Smart Metering Entity. In the natural gas sector, entities that are marketing natural gas to low-volume consumers must be licensed by the OEB.
Travel & Hospitality Expense Reports
The travel, meal and hospitality expense claims of OEB employees and appointees.
Letters of Direction (formerly Mandate Letters)
The letter of direction outlines the Government of Ontario’s priorities for the energy sector and expectations for the OEB for the upcoming 3-year planning period.
- Letter of Direction from the Minister of Energy and Electrification to the Chair
- Letter of Direction (pdf) (Dec 19, 2024)
Annual Reports/Financial Statements
The OEB is required to publish an annual report with information about our performance and audited financial statements during the fiscal year.
Annual Report Archive
- Fiscal 2022-2023
- Fiscal 2021-2022
- Fiscal 2020-2021
- Fiscal 2019-2020
- Fiscal 2018-2019 (pdf)
- Fiscal 2017-2018 (pdf)
- Fiscal 2016-2017 (pdf)
- Fiscal 2015-2016 (pdf)
Business Plans
We are pleased to publish our 2024-2027 Business Plan, which sets out how the OEB will provide value to the people of Ontario through consumer protection and customer choice, regulatory policy leadership, innovation, and adjudicative excellence. Highlights of the Plan include our new strategic goal to Enable Ontario’s Energy Transition, a new and robust Strategic Performance Measurement (SPM) scorecard, delivering on the Minister’s 2023 Letter of Direction, and our newly embedded Environmental, Social and Governance (ESG) Framework.
For the year ahead, the OEB will contribute to multi-year initiatives already underway that will further advance the actions that the province is taking to meet increasing demands for electricity, fuel strong economic growth, and support housing development. Exciting and innovative new work also awaits the OEB with respect to the development of Future Utility Business Models that reflect a made in Ontario approach to the form and function of utility operations and a fit for purpose regulatory approach which protects consumers from risk, not from progress.
Within the energy transition, our role as the independent regulator of Ontario’s electricity and natural gas sectors has never been more critical. The momentum in Ontario’s energy sector is palpable. It creates unprecedented challenges and opportunities and demands an energy regulator with the right mandate and the right mindset. The OEB is up to the task.
Business Plan Archive
- OEB Business Plan 2023-2026 (pdf)
- Letter from the Minister of Energy (pdf) (Apr 5, 2023)
- OEB Business Plan 2022-2025 (pdf)
- Letter from the Minister of Energy (pdf) (Apr 1, 2022)
- OEB Business Plan 2021-2024 (pdf)
- OEB Business Plan 2020-21 (pdf)
- OEB Business Plan 2019-22 (pdf)
- Letter from the Deputy Minister of Energy, Northern Development and Mines (pdf) (Mar 21, 2019)
- Letter from the Minister of Energy, Northern Development and Mines (pdf) (Apr 17, 2019)
- Letter to Regulated Entities and Other Stakeholders re Policy Initiatives (pdf) (Jun 19, 2019)
- Business Plan Balanced Scorecard Performance Audit (pdf) (Apr 21, 2020)
- OEB Business Plan 2018-21 (pdf)
- OEB Business Plan 2017-20 (pdf)
OEB Financial Review
A full financial review of the OEB was carried out in late 2020. Conducted by a third party, it served as a basis for establishing the 2021/22 operating budget and developing a three-year roadmap for activities which will sharpen the financial focus and deliver better value for money for those regulated by the OEB.
- OEB Financial Review Report (pdf) (Jan 29, 2021)
- Financial Review Management Response (pdf) (Jan 29, 2021)
Stakeholder Engagement Framework
The Stakeholder Engagement Framework sets out the OEB’s approach to engaging with stakeholders to ensure accessible and fair participation that is transparent, well planned and efficiently coordinated.
- Stakeholder Engagement Framework (pdf) (Jun 3, 2021)
Current Progress Report:
OCTOBER - DECEMBER 2022
OEB Stakeholder Engagement Purpose
The OEB engages with stakeholders to build mutually beneficial, enduring and trusted relationships with those affected by its work. Engagement is an integral part of the OEB’s ability to execute its mandate, gain insights and deliver sound policy decisions that support sector sustainability and innovation, Ontario’s economy and to protect consumers and provide public value.

TESTIMONIALS from OEB Policy Day
“Good balance of hearing from OEB leadership and opportunity to provide feedback.”
“OEB staff that led the breakout rooms were great. They had a good handle of the issues and generated discussion.”
75% of Policy Day survey respondents found Policy Day an effective event that enabled their engagement with the OEB.
Outcomes & Evaluation
The OEB is committed to improving the effectiveness and efficiency of its engagement with stakeholders over time and will monitor and measure its progress. The OEB will regularly review the Stakeholder Engagement Framework (SEF) and will always welcome input from sector participants on improvement opportunities. This reporting period covers from October – December 2022.
Modernization @ OEB
- Recognized as one of Greater Toronto’s Top Employers for 2023
- Hosted Second Annual Policy Day
- Recognized with two International Association of Business Communicators (IABC) Canada Silver Leaf Awards of Merit
- Published, in EDA's The Distributor magazine, an article highlighting efforts to drive modernization through Diversity, Equity and Inclusion
- Issued Generic Hearings Protocol
- Launched consultation on the Reporting and Record-keeping Requirements
Previous Progress Reports:
- 2022-2023:
- 2021-2022:
Stakeholder Survey Results
In 2020, the OEB began conducting an annual survey of stakeholders to assess our year-over-year progress on stakeholder satisfaction.
- OEB Response to Ipsos Survey (pdf) (Feb 24, 2023)
- OEB Response to Ipsos Survey (pdf) (Feb 10, 2022)
- OEB Response to Ipsos Survey (pdf) (Mar 29, 2021)
Strategic Plans
This Strategic Plan is a key planning document for outlining and communicating the longer-term goals of the OEB and how we will achieve them over the next five years. Aligned with the Strategic Plan, our Annual Business Plan will provide clear details each year on what we will be undertaking, with specific objectives and measures.
- 5-Year Strategic Plan 2021/22 to 2025/26 (pdf) (Apr 30, 2021)
- Year One Focus (pdf) (Apr 30, 2021)
Top Quartile Regulator Project
The Top Quartile Regulator project is an initiative designed to move the OEB towards regulatory excellence by taking action on the recommendations of the OEB Modernization Review Panel. The report summarizes research that was conducted on best practices and ideas from other jurisdictions, examines areas where the OEB should improve its performance and provides a series of proposed initiatives designed to enhance the OEB’s performance in those areas to the level required of a top quartile regulator.
- Top Quartile Regulator Report - Phase 1 (pdf) (Mar 31, 2021)
- Executive Summary (pdf) (Mar 31, 2021)
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