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Market surveillance panel

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The Market Surveillance Panel monitors, investigates and reports on activities and behaviour in the IESO-administered markets in Ontario's electricity sector. IESO stands for Independent Electricity System Operator. The Panel’s specific responsibilities include: Monitoring activities and behaviour...

Application process

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If energy utilities want to change rates, build new facilities, change their corporate ownership or sell their assets, they must apply to – and receive approval from – the Ontario Energy Board. Some energy companies must be licensed in order to operate in Ontario, and must also apply to the OEB for...

Style Guide

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Introductory headline text example It is a long established fact that a reader will be distracted by the readable content of a page when looking at its layout. Paragraph example It is a long established fact that a reader will be distracted by the readable content of a page when looking at its...
About us
Consumer protection

Consumer protection

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Ever felt pressured by an electricity retailer or natural gas marketer trying to sell you an energy contract on your doorstep? Got an issue with your local utility or metering company that you haven’t been able to resolve? We make rules to protect you that all licensed energy retailers in Ontario...
Rates and your bill

Rates and your bill

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Learn how rates are calculated, what they mean and how to get them to work in your favour. Find out how time-of-use electricity rates can help you manage your electricity costs Learn about emergency financial assistance available through the Low-income Energy Assistance Program for electricity and...
participate

Participate

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Engagement is an important part of our work, and we strive to make our adjudicative and policy processes accessible, transparent and fair, to encourage participation.
Utility performance and monitoring

Utility performance and monitoring

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If you want to know how Ontario’s energy system is performing as a whole, or how your local electricity or natural gas utility is performing, you’ll find that information here. Every year, we publish the stats on how utilities rank against a variety of important measures to give you a clear...

OEB Names New Member to the Market Surveillance Panel

News
Posted on
September 30, 2016
Toronto –Today, the Ontario Energy Board is pleased to announce the appointment of Donald Dewees to the Market Surveillance Panel (MSP). Mr. Dewees is appointed a member of the Market Surveillance Panel effective October 1, 2016. He is a Professor Emeritus of Economics and of Law at the University...

EB-2016-0247 - Decision

Major Decisions
Date Issued
Sector
Natural Gas

The OEB has approved changes to the prices Union Gas Limited will charge its customers for natural gas effective October 1, 2016.

EB-2016-0266 - Decision

Major Decisions
Date Issued
Sector
Natural Gas

The OEB has approved changes to the prices Natural Resource Gas Limited will charge its customers for natural gas effective October 1, 2016.

EB-2016-0260 - Decision

Major Decisions
Date Issued
Sector
Natural Gas

The OEB has approved changes to the prices Enbridge Gas Distribution Inc. will charge its customers for natural gas effective October 1, 2016.

Commissioners

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The Chief Commissioner is responsible for ensuring the efficiency and timeliness of the OEB’s adjudication work. Commissioners make independent decisions on applications and other hearing matters that come before the OEB and to which they are assigned by the Chief Commissioner. These applications...

OEB's consumer protection role

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One of our jobs as an independent regulator is to ensure licensed electricity and natural gas companies follow rules that protect consumers and that ensure the energy sector operates in a way that is fair, transparent and accountable. We carry out this consumer protection role in a number of ways...

Mission and mandate

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Mandate The OEB’s mandate is to regulate Ontario’s energy sector as required under provincial legislation. We have regulated the natural gas sector since 1960 and the electricity sector since 1999. As a government agency, the OEB is financially responsible and acts in the public interest. In moving...

Who we are

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We are Ontario’s independent regulator of the electricity and natural gas sectors. We protect consumers and make decisions that serve the public interest. Our goal is to promote a sustainable and efficient energy sector, for today and tomorrow. We are an independent entity with a Board of Directors...

Contact the Ontario Energy Board

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Ways to contact us: Business hours: Monday - Friday, 8:30 a.m. to 5:00 p.m. By phone 1-877-632-2727 (toll-free within Ontario) 416-314-2455 (within Greater Toronto Area or from outside Ontario) Media contact: 416-544-5171 By chat Use the chat tool on the bottom right of your screen Anytime 24 hours...

Executive leadership

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The Chief Executive Officer (CEO) is responsible for the efficient and effective management of the operations of the OEB. The CEO is supported by the Chief Commissioner, the Chief Corporate Services Officer & General Counsel and the Chief Operating Officer. Together they form the Executive...

OEB Consumer Complaint Response Process

Policy Initiatives & Consultations
Launched
Case number
EB-2016-0179, EB-2018-0335
Status
Archived
Sector
Electricity
Natural Gas
Initiative to introduce requirements that Regulated Entities must follow when responding to a consumer complaint that has been received by the OEB and forwarded to the Regulated Entity for response.

RPP Roadmap

Policy Initiatives & Consultations
Launched
Case number
EB-2016-0201
Status
Archived
Sector
Electricity
The OEB has issued its Regulated Price Plan Roadmap: Guideline for Pilot Projects on RPP Pricing.

EB-2016-0200 - Enforcement proceeding

Enforcement Proceedings
Date Filed

The OEB gave written notice to Ensqr Corp. that it intends to make an order against Ensqr for compliance as well as the payment of an administrative penalty. The allegations concern Ensqr’s non-compliance with its licence conditions and obligations under the Unit Sub-Metering Code.

EB-2016-0181 - Decision

Major Decisions
Date Issued
Sector
Natural Gas

The OEB has approved changes to the prices Union Gas Limited will charge its customers for natural gas effective July 1, 2016.

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