Susanna Zagar is a new class of energy regulator, with a clear vision for delivering public value through a fit-for-purpose regulatory framework and commitment to adjudicative excellence that advances Ontario’s economic, social and environmental objectives. She believes that an independent economic regulator must protect residential and commercial consumers from risk, not from progress, and she actively champions the position that the regulator can and must be part of Ontario’s clean energy advantage.
As Chief Executive Officer since 2020, Ms. Zagar has earned a reputation as a forward thinker, a problem solver and a key player in the success of Ontario’s energy transition. She has brought clarity of purpose to an organization that exists to protect the interests of millions of electricity and natural gas consumers in one of the largest and most complex energy sectors in North America, and her tenure has been marked by true collaboration, ruthless transparency and steadfast independence. Beyond her role in Ontario’s energy sector, Ms. Zagar has stepped up to provide leadership at the national level by joining the Executive Committee of the Canadian association of utility regulators (CAMPUT) and working internationally to advance regulatory excellence, most recently at the World Forum on Energy Regulation in Peru and at the United Nations’ Climate Conference, COP28, in Dubai.
Named as one of the Top 100 Most Powerful Women in Canada by the Women’s Executive Network, Ms. Zagar is an accomplished executive and engaged citizen whose volunteer commitments include leadership roles with the United Way of Great Toronto, Peel and York, the national Prosperity Project and the International Women’s Forum. She was recently honoured to receive an Ontario Volunteer Service Award in recognition of more than 30 years of service across a variety of sectors.