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The OEB has accepted an Assurance of Voluntary Compliance from Kingston Hydro Corporation, an electricity distributor. The Assurance responds to non-compliance with its rate orders related to overcharging customers as a result of a billing system error.

With the introduction of the Ultra-Low Overnight (ULO) price plan starting May 1, 2023, the OEB has developed new graphics to illustrate the ULO, Time-of-Use and Tiered price plans. The OEB has launched a survey to gather feedback on the proposed new designs to help ensure residential and small business customers understand and have access to simple, clear information when assessing their choice between the three price plans.

The OEB has accepted an Assurance of Voluntary Compliance from Newmarket-Tay Power Distribution Ltd., an electricity distributor. The Assurance responds to non-compliance with its rate orders related to overcharging customers as a result of a billing system error.

The OEB has issued a letter providing guidance to electricity distributors on project cost apportionment to support the timely implementation of designated broadband projects.

The OEB has issued a letter regarding enhancing cyber security readiness in the electricity sector.

The OEB has accepted an Assurance of Voluntary Compliance from Enova Power Corp. regarding non-compliance with the requirements of the Electricity Act, 1998 related to the settlement of commodity costs. This reflects the OEB’s commitment to protecting consumers by ensuring that commodity and global adjustment costs are collected and settled correctly.

The OEB has issued a letter providing information on updates to the template for quarterly reporting of Green Button implementation by electricity and natural gas distributors.

The OEB has accepted an Assurance of Voluntary Compliance from North Bay Hydro Distribution Limited, an electricity distributor. The Assurance responds to non-compliance with its rate orders related to overcharging customers as a result of a billing system error.

The OEB has released its consultant’s report on the results of its Electric Vehicle (EV) survey. The report provides insight from survey respondents related to system readiness, delivery costs and connections, and will support ongoing work related to the EV Integration initiative.

The OEB has accepted an Assurance of Voluntary Compliance from XOOM Energy ONT, ULC, a licensed electricity retailer and gas marketer, following an inspection into the company’s compliance with certain regulatory requirements for energy retailing.

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