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The inspection focused on non-compliant disconnection notices sent to approximately 3,500 customers, 317 of whom had their electricity disconnected. Under the terms of the AVC, Elexicon will pay an administrative monetary penalty ($50,000), apply a credit to the bills of affected customers who were...

Electricity distributors are banned from disconnecting residential customers for non-payment from November 15 to April 30. Customers who are currently disconnected due to non-payment must be reconnected by November 15 and cannot be charged a reconnection fee. Electricity distributors may not install...