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The power to sleep on it New rules to protect your rights as a consumer You are empowered through new rules, introduced January 1, 2017, that better protect your rights. For example, if you decide to sign up for a contract with an energy retailer, the time you have to cancel without penalty has been...

Update: On July 3, 2018, the government revoked Ontario Regulation 144/16, The Cap and Trade Program. The Ontario Energy Board removed Cap and Trade charges from natural gas bills effective October 1, 2018. Natural gas utilities are now required to purchase emission credits called “allowances” for...