Energy Issues Relating to Low Income Consumers

Case number
EB-2008-0150
Launched
Sector
Electricity
Natural Gas
Status
Complete
Details

The Board initiated a consultation process to examine issues associated with low income energy consumers in relation to their use of natural gas and electricity.

The Board formed two working groups to complete the work necessary to implement the Financial Assistance and Conservation components of the Board’s Low-Income Energy Assistance Program, or LEAP. Materials from the working groups can be found at the following links: 

Updates

Date Issue / Document
January 11, 2018

The OEB has posted the 2016 results of the LEAP Emergency Financial Assistance and Winter Warmth programs.

March 9, 2017

The OEB has posted the 2015 results of the LEAP Emergency Financial Assistance and Winter Warmth programs.

May 6, 2016

The OEB has posted the 2014 results of the LEAP Emergency Financial Assistance and Winter Warmth programs.

February 22, 2016

The OEB has posted an Excel template for use by social agencies in reporting the 2015 LEAP EFA Monthly Monitoring data to their distributor partners.

October 19, 2015

The OEB has posted the results of its 2014 review of the Low-income Energy Assistance Program Emergency Financial Assistance (LEAP EFA) program.

February 17, 2015

The OEB has posted the 2013 results of the LEAP Emergency Financial Assistance and Winter Warmth programs.

November 22, 2013

Board Staff conducted two LEAP webcasts for distributors, and their social agency partners, on November 18 & 21, to provide refresher training on the emergency financial assistance program and the low-income customer service rules. The presentations are now available.

September 9, 2013

The Board has posted the 2012 results of the LEAP EFA and Winter Warmth programs as well as an updated version of the 2013 LEAP Emergency Financial Assistance Manual (effective September 23, 2013) which now includes Statistics Canada’s 2012 Low Income Cut-Off (“LICO”) table.

December 13, 2012

The Board has posted the 2013 LEAP Emergency Financial Assistance Manual (effective January 1, 2013) and information regarding 2013 LEAP EFA Monthly Monitoring.

November 22, 2012

Board Staff conducted two LEAP webcasts for distributors, and their social agency partners, on November 20 & 22, to provide refresher training on the emergency financial assistance program and the low-income customer service rules.

October 2, 2012

The Board has posted an Excel template for use by social agencies in reporting the LEAP EFA Monthly Monitoring data to their distributor partners. Distributors are expected to file this information annually with the Conservation & Reporting Group by April 30th of the following calendar year.

September 5, 2012

The Board has posted an updated LEAP Emergency Financial Assistance Manual for 2012, which includes an updated Income Eligibility Chart. The updated LEAP EFA Program Manual is effective starting September 19, 2012.

August 30, 2012

The Board has posted the results of the LEAP EFA and Winter Warmth programs reported by electricity and natural gas distributors for 2011.

December 21, 2011

The Board has issued a letter notifying electricity distributors of changes that have been made to the content of the LEAP emergency financial assistance reporting requirements.

December 21, 2011

The Board has issued a letter revising the information to be reported by natural gas distributors in relation to the provision of emergency financial assistance.  

December 7, 2011

Board Staff conducted a series of webcasts for distributors, and their social agency partners, on November 30 & December 1 to provide training on the new low-income customer service rules.

July 19, 2011

The Board has issued a letter providing a progress update on Low-income Energy Assistance Program (LEAP) Emergency Financial Assistance and Winter Warmth programs.

March 8, 2011

The Board has posted a revised 2011 LEAP Emergency Financial Assistance Program Manual which includes an updated list of utilities providing LEAP emergency financial assistance.

February 4, 2011

The Board has issued a letter outlining the information to be filed by electricity and natural gas distributors in relation to LEAP emergency financial assistance.

December 21, 2010

The Board has posted a list of social agencies working with utilities for the purposes of delivering LEAP emergency financial assistance.

December 16, 2010

Board Staff has compiled a list of questions and their responses based on the webcasts that were held on November 25 and 26, 2010.

November 26, 2010

Board Staff conducted Webcasts for distributors and social service agencies on November 25 & 26 to provide training on LEAP emergency financial assistance.

November 18, 2010

The Board has issued a letter supporting the contents of the 2011 LEAP Emergency Financial Assistance Program Manual prepared by the Financial Assistance Working Group.

November 11, 2010

Board Staff has compiled a list of questions and their responses based on the Webcast that was held on October 29, 2010.

October 29, 2010

Board Staff conducted a Webcast for electricity and natural gas distributors on LEAP emergency financial assistance.

October 20, 2010

The Board has issued a letter to provide guidance to distributors as to the rate treatment of LEAP emergency financial assistance, and information about the Board’s expectations for distributor partnerships with social service agencies.

July 22, 2010

The Board has issued a letter to inform stakeholders about the initiatives that the Board will undertake in the coming weeks and months in relation to low-income energy customers.

July 7, 2010

The Board has received a letter from the Minister of Energy and Infrastructure confirming that the Board should now resume work in relation to low-income energy customers:

October 9, 2009

The Board has issued the final report of the Financial Assistance Working Group.

September 28, 2009

The Board has issued a letter to update stakeholders and provide further direction to electricity and natural gas distributors in relation to the Board’s Low-Income Energy Assistance Program (LEAP) initiative.

March 10, 2009

The Board has issued its “Report of the Board: Low-Income Energy Assistance Program” (the “Report”), which is the result of the consultation and submissions in EB-2008-0150 and sets out the Board’s policies for implementation of a “Low-Income Energy Assistance Program”, or “LEAP”. Implementation of certain elements of the LEAP in the context of the electricity sector requires amendments to a number of the Board’s codes.

October 3, 2008

During the meetings held from September 22 to 25, 2008 members of the Board, Board staff and participants requested some additional information from several electricity and natural gas distributors.

October 3, 2008

The Board has posted a supplemental report from its consultant, Concentric Energy Advisors:

September 16, 2008

The Board has received the following submissions regarding the issues to be addressed at the stakeholder conference on low income energy consumers.

September 5, 2008

The Board has posted further details and the agenda for the stakeholder conference on energy issues relating to low income consumers to be held in Toronto from September 22nd to 26th, 2008. In addition, the Board has posted the consultant’s report.

August 11, 2008

The Board has provided a list of issues and questions proposed to be addressed during the Stakeholder conference.

July 2, 2008

The Board has initiated a consultation process to examine issues associated with low income energy consumers in relation to their use of natural gas and electricity.