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The OEB has accepted an Assurance of Voluntary Compliance from ONIT Energy Ltd. following an OEB inspection into customers that were entered into electricity retail contracts or supplied natural gas without valid customer authorization. The inspection found that ONIT Energy Ltd. did not comply with certain provisions of the OEB’s Electricity Retailer Code of Conduct and Retail Settlement Code. This reflects the OEB’s commitment to protecting consumers by ensuring that regulated companies fulfil all of their regulatory requirements.

The OEB has accepted an Assurance of Voluntary Compliance from Newmarket-Tay Power Distribution Ltd. following an OEB inspection into the company’s disconnection practices. The inspection found that Newmarket-Tay Power Distribution Ltd. did not comply with certain regulatory requirements for disconnection. This reflects the OEB’s commitment to protecting consumers by ensuring that regulated companies fulfil all of their regulatory requirements prior to disconnecting a customer.

The OEB has released an updated variance settlement factor that is to be used by electricity distributors to calculate a one-time credit or charge for consumers who choose to stop purchasing electricity through the Regulated Price Plan. This factor is called the "Final RPP Variance Settlement Factor" and is updated on the OEB website monthly.

The OEB has accepted an Assurance of Voluntary Compliance from St. Marys Cement Inc. (Canada). The Assurance responds to non-compliance related to operation in the wholesale market without a licence.

The OEB has published the 2020 Quarter 4 prescribed accounting interest rates applicable to the carrying charges of deferral, variance and construction work in progress (CWIP) accounts of natural gas utilities, electricity distributors and other rate-regulated entities.

The OEB has issued the final Notice of Amendments to the Standard Supply Service Code (SSSC) to enable electricity consumers on the Regulated Price Plan (RPP) to opt out of time-of-use prices and to elect instead to be charged on the basis of tiered pricing.

The OEB has posted the electricity distributors’ 2020 stretch factor assignments for the 2021 Incentive Rate Mechanism (IRM) rate-setting process. The benchmarking details and assignments are published in the Pacific Economics Group “Empirical Research in Support of Incentive Rate-Setting: 2019 Benchmarking Update" Report to the Ontario Energy Board.

Beginning Monday, August 31, 2020, small businesses and registered charities can apply for financial support under the COVID-19 Energy Assistance Program for Small Business (CEAP-SB) if they are eligible for the program.

The OEB has issued a revised Notice of Proposal to Amend the Standard Supply Service Code (SSSC) to enable electricity consumers on the Regulated Price Plan (RPP) to opt out of time-of-use prices and to elect instead to be charged on the basis of tiered pricing.

The OEB has released an updated variance settlement factor that is to be used by electricity distributors to calculate a one-time credit or charge for consumers who choose to stop purchasing electricity through the Regulated Price Plan. This factor is called the "Final RPP Variance Settlement Factor" and is updated on the OEB website monthly.