Whats new - 2017-05-16
News
Posted on
May 16, 2017
News release: OEB introduces Consumer Charter to ensure consumers know their rights and responsibilities.
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Review of Customer Service Rules
Policy Initiatives & Consultations
Launched
Case number
EB-2017-0183
Status
Archived
Sector
Electricity
Natural Gas
Review of customer service rules for electricity distributors, rate-regulated natural gas distributors and unit sub-meter providers.
OEB introduces Consumer Charter to ensure consumers know their rights and responsibilities
News
Posted on
May 16, 2017
“Knowledge is power and the key to consumer protection. The Charter is one of the ways that we are providing consumers with the knowledge they need to protect their rights,” says Rosemarie Leclair, OEB Chair and CEO. “When a consumer feels that these rights are not being protected, they can and...
Michael Janigan
Pages
Posted on
May 15, 2017
Commissioner
Michael Janigan was appointed as a full-time Commissioner in April 2017. Mr. Janigan brings to the OEB extensive experience advocating for consumers’ interests, having worked at the Public Interest Advocacy Centre since 1992, in roles as Executive Director and General Counsel and as Special Counsel...
Whats new - 2017-05-15
News
Posted on
May 15, 2017
The OEB announced today the appointment of two new full-time Board members, Lynne Anderson and Michael Janigan.
Whats new - 2017-05-15
News
Posted on
May 15, 2017
The OEB released an updated variance settlement factor that is to be used by electricity distributors to calculate a one-time credit or charge for consumers who choose to stop purchasing electricity through the RPP.
Whats new - 2017-05-08
News
Posted on
May 8, 2017
The Market Surveillance Panel has submitted its Monitoring Report on Ontario’s wholesale electricity market for the period between Nov 2015-Apr 2016.
OPG Payment Amounts for Prescribed Generation Facilities
Pages
Under section 78.1 of the Ontario Energy Board Act, 1998, the OEB is authorized to determine the payment amounts to be made to Ontario Power Generation Inc. (OPG) with respect to the output of certain of OPG’s generation facilities. These prescribed generation facilities are the nuclear generating...
Important changes for electricity consumers starting May 1
News
Posted on
May 1, 2017
Staying Connected – Know Your Rights The OEB’s ban on winter disconnections will be lifted on May 1, 2017. There are a number of rules in place to protect consumers and help them stay connected. The OEB requires utilities to follow these rules. For example, customers must receive 10 days’ notice...
Whats new - 2017-05-01
News
Posted on
May 1, 2017
News release: Important changes for electricity consumers starting May 1.
Whats new - 2017-05-01
News
Posted on
May 1, 2017
The OEB has posted Price Comparison templates for Natural Gas Contracts for Utilities Kingston valid from May 1, 2017.
Whats new - 2017-05-01
News
Posted on
May 1, 2017
The OEB has issued a letter reminding licensed electricity distributors that customer protection rules remain in effect as the ban on winter electricity disconnections ends.
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