What's new newsletter

The OEB is taking steps to help protect our staff, stakeholders and consumers with regard to COVID-19. The situation is evolving rapidly and we continue to monitor public health authority websites. We are following recommended guidelines and are taking responsible precautions in light of the World Health Organization’s pandemic declaration yesterday. The OEB is continuing the execution of our work and decision-making with operational changes outlined in this letter, effective immediately.

The OEB has issued its final Guidelines for Potential Projects to Expand Access to Natural Gas Distribution. Interested project proponents that wish to file project information for inclusion in the OEB’s report to the Ministry of Energy, Northern Development and Mines must do so by June 3, 2020.

The OEB has accepted an Assurance of Voluntary Compliance from Red Lake Gold Mines. The Assurance responds to non-compliance related to operation in the wholesale market without a licence.

New OEB customer service rules that strengthen protection for electricity and natural gas consumers took effect on March 1, 2020. As a result of an extensive review, the electricity sector rules have been enhanced, and now also apply to rate-regulated gas utilities.

The OEB has issued guidance to licensees regarding changes to the implementation of the Ontario Electricity Rebate.

Consumer Alert: Protect your personal information – Save on Energy does not solicit participation in their programs

The OEB has released an updated variance settlement factor that is to be used by electricity distributors to calculate a one-time credit or charge for consumers who choose to stop purchasing electricity through the Regulated Price Plan. This factor is called the "Final RPP Variance Settlement Factor" and is updated on the OEB website monthly.

The OEB has posted Price Comparison templates for Natural Gas Contracts for Utilities Kingston valid from February 1, 2020.

The OEB has issued a letter to announce the implementation of an improved system for electric distributors to file their Reporting and Record keeping Requirements (RRR), as well as improvements to the RRR for major event response reporting.

The OEB has issued a letter outlining next steps in its integrated consultation processes on Utility Remuneration and Responding to DERs.

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