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Before you sign up for an energy contract, be sure you’re dealing with an energy retailer (also known as an electricity retailer or a natural gas marketer) that has a licence issued by the Ontario Energy Board. Why? Because licensing is one of the tools that we use to set rules for energy retailers...

If you have a concern or issue you can make a complaint about an energy retailer (also known as electricity retailer or natural gas marketer), or your electricity or natural gas utility. When you speak, it’s our job to listen. The following are charts showing the complaints that customers have filed...

Utility scorecards track and show comprehensive performance information for each electricity distributor in Ontario, over a range of time and for a specific year. Utility scorecards show data for 20 specific measures within the following four key areas of performance: Customer focus Operational...

As part of our mandate, we set the rates that your utility charges for the electricity you use in your home or small business. These rates appear on the Electricity line of your bill. We also set the Delivery rates that cover the cost to deliver electricity to most residential and small business...

As part of our mandate, we set the rates for the gas you use for your home or business if you're a customer of Enbridge Gas (including Union Gas Rate Zones) and EPCOR Natural Gas Limited Partnership. We also approve the rates these utilities charge to deliver natural gas to you. We do not set rates...

On January 1, 2017, new rules came into effect regarding energy contracts (electricity and/or natural gas) and how energy retailers deal with residential and small business consumers. The rules include banning contracting with consumers at home. This information applies to contracts that are entered...

On January 1, 2017, new rules came into effect regarding energy contracts (electricity and/or natural gas) and how energy retailers deal with residential and small business consumers. The rules include banning contracting with consumers while an energy retailer is at their home. The information on...

We are Ontario’s independent energy regulator. Regulation is critical because it sets out the rules that energy companies must follow and makes sure those rules are applied fairly and consistently. As well, many companies within Ontario’s energy system operate as monopolies. In the absence of...

As Ontario’s independent energy regulator, we make decisions and rules to ensure that consumers are treated fairly and that the energy sector is reliable and sustainable. We oversee how energy companies operate to ensure the public interest is served. Our vision is to be a trusted regulator who is...

Section 4.3.1(8) of the Ontario Energy Board Act, 1998, confirms that information that is held by the Market Surveillance Panel and that is designated by the Panel as “confidential” or “highly confidential” is confidential third party information for access to information purposes. Section 8.3.1 of...

Monitoring: Data Catalogue and Market Monitoring Indices One of the important market oversight responsibilities of the Market Surveillance Panel is to monitor the performance of the IESO-administered markets. The Panel’s mandate in this area is set out in Article 4 of the OEB By-law #2 (pdf). The...

Recommendations to Reconsider Existing Exemptions The MSP has written to the IESO Markets Committee regarding exemption reconsideration for dispatchable loads. Letter re: IESO Recommendations to Reconsider Existing Exemptions for Dispatchable Loads (pdf) (July 26, 2022) Monitoring Document on...

Here is a list of current major applications from utilities that may be of interest to consumers including: Requests to change electricity distribution, transmission or natural gas distribution rates Requests to change corporate ownership structure, e.g. to merge with another company or to sell...

The Market Surveillance Panel monitors, investigates and reports on activities and behaviour in the IESO-administered markets in Ontario's electricity sector. IESO stands for Independent Electricity System Operator. The Panel’s specific responsibilities include: Monitoring activities and behaviour...

Introductory headline text example It is a long established fact that a reader will be distracted by the readable content of a page when looking at its layout. Paragraph example It is a long established fact that a reader will be distracted by the readable content of a page when looking at its...

If energy utilities want to change rates, build new facilities, change their corporate ownership or sell their assets, they must apply to – and receive approval from – the Ontario Energy Board. Some energy companies must be licensed in order to operate in Ontario, and must also apply to the OEB for...

The Chief Commissioner is responsible for ensuring the efficiency and timeliness of the OEB’s adjudication work. Commissioners make independent decisions on applications and other hearing matters that come before the OEB and to which they are assigned by the Chief Commissioner. These applications...

One of our jobs as an independent regulator is to ensure licensed electricity and natural gas companies follow rules that protect consumers and that ensure the energy sector operates in a way that is fair, transparent and accountable. We carry out this consumer protection role in a number of ways...

Mandate The OEB’s mandate is to regulate Ontario’s energy sector as required under provincial legislation. We have regulated the natural gas sector since 1960 and the electricity sector since 1999. As a government agency, the OEB is financially responsible and acts in the public interest. In moving...