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There are specific rules governing customer service that rate-regulated natural gas utilities must follow. Kitchener Utilities and Utilities Kingston, which are not rate-regulated by the Ontario Energy Board, have separate customer service policies. Here are a few examples of the rules we have made...

Before you sign up for an energy contract, be sure you’re dealing with an energy retailer (also known as an electricity retailer or a natural gas marketer) that has a licence issued by the Ontario Energy Board. Why? Because licensing is one of the tools that we use to set rules for energy retailers...

As the independent regulator of the energy sector, the OEB handles complaints and inquiries about the energy companies that we regulate. These include the utilities that provide you with electricity or natural gas, the companies that provide metering and billing services in multi-unit buildings...

On January 1, 2017, new rules came into effect regarding energy (electricity and/or natural gas) contracts and how energy retailers deal with residential and small business consumers. The rules include banning contracting with consumers at home. The information on this page applies to contracts that...

As part of our mandate, we set the rates for the gas you use for your home or business if you're a customer of Enbridge Gas (including Union Gas Rate Zones) and EPCOR Natural Gas Limited Partnership. We also approve the rates these utilities charge to deliver natural gas to you. We do not set rates...

If you’re behind on your electricity or natural gas bill and face having your service disconnected, you may qualify for emergency financial help through the Low-income Energy Assistance Program (LEAP). There are also customer service rules available that are specific to low-income households. You...

OESP eligibility has changed as of March 1, 2024 More Ontarians may be eligible to receive support from the Ontario Electricity Support Program (OESP), thanks to Ontario’s plan to increase the program's income eligibility thresholds. For more information, read the Government of Ontario’s news...

We want you to understand the charges on your natural gas bill. The more you know about natural gas rates, the easier it will be to make informed decisions about your energy usage or whether a natural gas contract with an energy retailer is right for you. The Ontario Energy Board sets natural gas...

On January 1, 2017, new rules came into effect regarding energy contracts (electricity and/or natural gas) and how energy retailers deal with residential and small business consumers. The rules include banning contracting with consumers at home. This information applies to contracts that are entered...

We are Ontario’s independent energy regulator. Regulation is critical because it sets out the rules that energy companies must follow and makes sure those rules are applied fairly and consistently. As well, many companies within Ontario’s energy system operate as monopolies. In the absence of...

Section 4.3.1(8) of the Ontario Energy Board Act, 1998, confirms that information that is held by the Market Surveillance Panel and that is designated by the Panel as “confidential” or “highly confidential” is confidential third party information for access to information purposes. Section 8.3.1 of...

As Ontario’s independent energy regulator, we make decisions and rules to ensure that consumers are treated fairly and that the energy sector is reliable and sustainable. We oversee how energy companies operate to ensure the public interest is served. Our vision is to be a trusted regulator who is...

The Market Surveillance Panel monitors, investigates and reports on activities and behaviour in the IESO-administered markets in Ontario's electricity sector. IESO stands for Independent Electricity System Operator. The Panel’s specific responsibilities include: Monitoring activities and behaviour...

Monitoring: Data Catalogue and Market Monitoring Indices One of the important market oversight responsibilities of the Market Surveillance Panel is to monitor the performance of the IESO-administered markets. The Panel’s mandate in this area is set out in Article 4 of the OEB By-law #2 (pdf). The...

Recommendations to Reconsider Existing Exemptions The MSP has written to the IESO Markets Committee regarding exemption reconsideration for dispatchable loads. Letter re: IESO Recommendations to Reconsider Existing Exemptions for Dispatchable Loads (pdf) (July 26, 2022) Monitoring Document on...

Here is a list of current major applications from utilities that may be of interest to consumers including: Requests to change electricity distribution, transmission or natural gas distribution rates Requests to change corporate ownership structure, e.g. to merge with another company or to sell...

If energy utilities want to change rates, build new facilities, change their corporate ownership or sell their assets, they must apply to – and receive approval from – the Ontario Energy Board. Some energy companies must be licensed in order to operate in Ontario, and must also apply to the OEB for...

Introductory headline text example It is a long established fact that a reader will be distracted by the readable content of a page when looking at its layout. Paragraph example It is a long established fact that a reader will be distracted by the readable content of a page when looking at its...

The Chief Executive Officer (CEO) is responsible for the efficient and effective management of the operations of the OEB. The CEO is supported by the Chief Commissioner, the Chief Corporate Services Officer & General Counsel and the Chief Operating Officer. Together they form the Executive...